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About this property

Comfortable Accommodations: Hotel Colonial Playa del Carmen in Playa del Carmen offers air-conditioned rooms with private bathrooms, baths, work desks, and free toiletries. Each room includes a TV and a seating area with a sofa. Exceptional Facilities: Guests enjoy a year-round outdoor swimming pool and free WiFi. Additional amenities include a paid shuttle service, elevator, 24-hour front desk, full-day security, tour desk, and luggage storage. Dining Experience: An American breakfast is served with warm dishes and fruits. The hotel provides a comfortable environment for relaxation and leisure. Prime Location: Located 21 mi from Cozumel International Airport, the hotel is a 6-minute walk from Playa del Carmen Beach and 1640 feet from the ADO International Bus Station. Nearby attractions include the Church of Guadalupe (1.9 mi) and Xel Ha (29 mi).

Couples in particular like the location – they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Kavia Hotels
Hotel chain/brand

Property highlights

    • Located in the heart of Playa del Carmen, this hotel has an excellent location score of 9.0

    • Breakfast Info

    • American


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Availability

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Room Type
Number of guests
 
2 full beds
1 king bed
1 full bed
2 twin beds
3 twin beds
2 full beds
1 full bed
1 king bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

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Guests who stayed here loved

  • Georgy
    Canada Canada
    Clean, comfortable, spacious, location is amazing, staff friendly, the plants are beautiful
  • Devyn
    Canada Canada
    Great location and the courtyard with the pool was beautiful
  • Raimondo
    United States United States
    Great location. You can tell the hotel has gone through a major renovation! A part from a little issue with the shower faucet and no curtain to prevent water to flood the bathroom (issue solved after asking maintenance to be performed) the stay...
  • Richard
    Canada Canada
    We are repeat customers. Very well located hotel.
  • Wayne
    Canada Canada
    Fast check-in. Friendly staff. Clean rooms. A nice new, little elevator to use. Close to Walmart, Fifth Avenue, ADO bus station, the beach etc.Can't go wrong for the money.
  • Yolanda
    United States United States
    Location. Room 134 and 135 It appears it’s remodeled. It has a refrigerator and a Safe and a comfortable King size bed. You can’t hear street noise its about 7 min walk to 5th and 10 to ADO. (Bus).
  • David
    Canada Canada
    Friendly staff. Provided drinking water. Fridge. Nice pool. Located only about 2 blocks outside the tourist zone. Security guard at night so it felt safe.
  • Gomez
    Colombia Colombia
    The people at the hotel are very careful and attentive
  • Isabel
    United States United States
    It was nice for 1 night that we stayed. close to El Centro
  • Quintero
    United States United States
    Everything was AMAZING. I ONLY stayed for 1 nights. I will be staying there again. God's Will. Amen 🙏

Hotel area info

House rules

Hotel Colonial Playa del Carmen takes special requests – add in the next step!
Check-in
From 3:00 PM to 6:00 PM
Guests are required to show a photo ID and credit card at check-in.
You need to let the property know what time you'll be arriving in advance.
Check-out
From 11:30 AM to 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

Cribs and extra beds aren't available at this property.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Groups
When booking more than 3 rooms, different policies and additional fees may apply.
Accepted payment methods
VisaMastercardCash

The fine print

Must-know information for guests at this property

Please note that If you want to check in sooner or later than the stipulated time, you can make a request. The property can not guarantee the room later the 6:00 PM without the guest informing the time of arrival.

When booking 3 rooms or more, as well as more than 3 nights, different policies and additional supplements may apply.

An official ID must be physically presented upon check-in.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Hotel Colonial Playa del Carmen of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In the event of an early departure, the property will charge you the full amount for your stay.

Parking is subject to availability due to limited spaces.

This property is located in a busy area so guests might experience some noise.

Guests under the age of 18 can only check in with a parent or official guardian.

FAQs about Hotel Colonial Playa del Carmen