We really loved our stay in Villas Picalu. The communication was really easy via email or whatsapp and they sent really good information about everything before hand. They were also really flexible with everything, that was great! The apartment was cozy with balcony and huge bed! Also the pool area and common areas were really lovely! You can easily walk everywhere in Puerto Aventuras from the house.

Hosts were very helpful. Locations absolutely amazing and the apartments as well. Puerto Aventuras is a must! We had a problem at the first place - we did not have any water at the apartment and had to move to another apartment, but as I said hosts were helpful and they had another apartment available where we moved next morning and they gave us some money back as well.

This was our first trip to Mexico and to an all-inclusive resort and we were not sure how it will be - we like active vacations. We did not regret our choice. Senior Asis and his team made sure we had a wonderful time. We loved everything - the facilities, the pools, the beach, the food but most of all the friendly and professional staff. We will return.

Villa Susana was a perfect place to stay with family! We loved being this close to the sea! Hot tub was amazing! We had lots of space in our room- nice and clean, just beautiful. Hosts were super helpful recommending places to eat and answering all our questions! We had lovely time in Puerto Aventuras, thank you Villa Susana!

Mary Jo is an excellent hostess. The breakfasts were an excelente combination of fruits, bread, eggs and coffee. Security is excellent because Puerto Aventuras is a gated community. The location was perfect for what we wanted to do: Beaches, Snorkeling, Cenotes and Archaeological sites.

The place is excellent in all aspects. Very comfortable, clean and the location is amazing. The hosts are great and will help you with everything you need. Don't miss the dolphins in the middle of Puerto Aventuras.

Thank you Hard Rock Hotel Riviera Maya for your hospitality and amazing staff! Everything exceeded my expectations.

The place felt more like a hotel then a room for rent. The host cooked us breakfast when we woke up.

We really loved the hotel. The room was great and the whole resort was aweskme

Beach, staff, food,pool parties,facilities. The best hotel for the price !

Apartment was comfy and clean. Pool in front of hotel. Love it

Everything what a perfect boutique hotel

The communication with the property manager via WhatsApp or phone call was outstanding. Him and Paula helped right away when needed. Provided all that was needed for a comfortable stay. The location within the residential area backing up to the lagoon and close to restaurants on the Marina is excellent! I would recommend to all and stay here again. It provides a very homely feel and the beaches here are not crowded like our second stay in Akumal. We really liked the stay. WiFi and Netflix at home made it nice for the kids.

Location is central to beach , shops and restaurants. Very nice for walking and felt safe . Our host , Emma was very responsive to our needs . Thank you Emma ! Our apartment was spacious , bed was comfortable. My only suggestion would be to have drinking water , as it’s a pain to carry large water jugs up and down the stairs .

Nick was great had a late arrival meet me to give the key. Showed me the condo how to use tv stove wifi etc etc including a late night I was not able to open entrance door one phone call He showed up

I liked the entertainment at the theater and the live performances at the lobby. I had a great time!