• Sea view
  • Pets allowed
  • Outdoor swimming pool
  • Free WiFi
  • Terrace
  • Balcony
  • Air conditioning
  • Private bathroom
  • 24-hour front desk
  • Key card access

Situated in Playa del Carmen, Thompson Playa del Carmen Beach House, part of Hyatt features air-conditioned rooms with free WiFi throughout the property. The resort has a year-round outdoor pool, fitness centre, and guests can enjoy a meal at the restaurant. Each room is equipped with a flat-screen TV with cable channels. Some units feature a seating area for your convenience and views of the sea or pool. Every room has a private bathroom with bathrobes, slippers and free toiletries. Guests will have access to Yoga rooftop classes every morning, Tequila or Mezcal tasting, daily bottled water and Mexican candies at turndown and a faster WiFi connection. ADO International Bus Station is 600 metres from Thompson Playa del Carmen Beach House, part of Hyatt, while Playa del Carmen Maritime Terminal is 800 metres from the property. Cozumel International Airport is 20 km away.

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Thompson Hotels
Hotel chain/brand

Property highlights

Situated in the real heart of Playa del Carmen, this property has an excellent location score of 9.0

Breakfast info

American

Activities:

Fitness centre

Beachfront

Public Bath


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
1 extra-large double bed
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Something went wrong. Please try again later.
Travel Sustainable Level 1
This property has told us they’re taking some steps towards sustainability that can have environmental and social impact. We’ve worked with experts including Travalyst and Sustainalize to create the Travel Sustainable programme – making it easier for you to experience the world more sustainably.
Guest reviews

Categories:

Staff
8.3
Facilities
8.5
Cleanliness
9.0
Comfort
9.0
Value for money
7.3
Location
9.0
Free WiFi
9.4
High score for Playa del Carmen
Low score for Playa del Carmen
Select topics to read reviews:

See what guests loved the most:

  • Alvaro
    CanadaCanada
    Great Location. Bar and restaurant services are not up to par for such a spectacular hotel
  • Karam
    SyriaSyria
    Overall was good. Will definitely stay there again.
  • Klaus
    AustriaAustria
    Aside the fact, that it is overall a wonderful location, a chilling place and with very friendly staff, we find it worth mentioning, that the hotel mgmt let us cancel the last night (although booked and already paid) due to a very bad health...

Property surroundings

Restaurants
1 restaurant on site

  • Restaurant #1
    • Cuisine
      Mediterranean
    • Open for
      Breakfast • Brunch • Dinner

Resort facilities of Thompson Playa del Carmen Beach House, part of Hyatt
Great facilities! Review score, 8.5

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Beachfront
  • Parking
  • Airport shuttle
  • Family rooms
  • Fitness centre
  • Tea/coffee maker in all rooms
  • Bar
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Shared bathroom
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
View
  • Pool view
  • View
Outdoors
  • Outdoor furniture
  • Beachfront
  • Balcony
  • Terrace
Room Amenities
  • Sofa bed
  • Drying rack for clothing
  • Clothes rack
Pets
Pets are allowed. Charges may be applicable.
Activities
  • Bicycle rental
  • Live music/performance
    Off-site
  • Happy hour
    Additional charge
  • Bike tours
  • Beach
Living Area
  • Sofa
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Video
  • CD player
  • Radio
  • Telephone
  • TV
  • Pay-per-view channels
Food & Drink
  • Fruits
    Additional charge
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Public parking is possible at a location nearby (reservation is not possible) and costs US$15 per day.
  • Valet parking
  • Parking garage
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk
Cleaning services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Pet basket
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Private entrance
  • Laptop safe
  • Carpeted
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Room service
Accessibility
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Pool with view
  • Shallow end
  • Pool/beach towels
  • Pool bar
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Fitness
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Public Bath
  • Fitness centre
Languages spoken
  • English
  • Spanish

House rules

Thompson Playa del Carmen Beach House, part of Hyatt takes special requests - add in the next step!

Check-in

From 15:00 to 16:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

From 09:00 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 13 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 2 years
Cot upon request
Free

The number of cots allowed is dependent on the option you choose. Please check your selected option for more information.

There are no extra beds available at this property.

All cots are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are allowed. Charges may be applicable.

Mastercard Visa American Express Cash Thompson Playa del Carmen Beach House, part of Hyatt accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Lifestyle Fee (Resort Fee) includes the following per day:

*Yoga: Rooftop Yoga each morning at 7 hrs. Vinyasa Yoga Monday through Thursday, and Sun Power Yoga from Friday through Sunday.

*Tequila or Mezcal tasting: This will take place at the Beach House Pool Bar at 18 hrs, featuring different types of Tequila Herradura (Reposado, Añejo, Blanco, Ultra).

*WiFi: Current speed of the complimentary connection is 3MB.

*Daily bottled water: Every guest will have 2 bottles of Thompson Water at the turndown.

Thompson Playa del Carmen offers registered guests (for four or more nights of paid stays, and up two guests per room) on-site complimentary Antigen COVID-19 testing (restrictions may apply). Tests are compliant with updated U.S. travel requirements (which include proof of a negative Covid-19 test result, taken within three days of a return flight to the U.S.). To schedule your test, please contact our concierge team.

*Turndown: Chef prepares 4 different types of Mexican candies (alegria de pepita, alegria de amaranto, cocada & traditional chocolate chip cookie)

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Thompson Playa del Carmen Beach House, part of Hyatt in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Guests under the age of 18 can only check in with a parent or official guardian.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Medical monitoring is available for guests quarantined due to Coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location.

FAQs about Thompson Playa del Carmen Beach House, part of Hyatt

  • Thompson Playa del Carmen Beach House, part of Hyatt has 1 restaurant:

    • Restaurant #1

  • Thompson Playa del Carmen Beach House, part of Hyatt offers the following activities / services (charges may apply):

    • Fitness centre
    • Beachfront
    • Beach
    • Live music/performance
    • Bicycle rental
    • Bike tours
    • Swimming Pool
    • Public Bath
    • Fitness
    • Happy hour

  • The nearest beach is just 50 yards from Thompson Playa del Carmen Beach House, part of Hyatt. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Thompson Playa del Carmen Beach House, part of Hyatt can enjoy a highly-rated breakfast during their stay (guest review score: 4.4).

    Breakfast option(s) include:

    • American
    • À la carte

  • Room options at Thompson Playa del Carmen Beach House, part of Hyatt include:

    • Double
    • Suite
    • Quadruple

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Check-in at Thompson Playa del Carmen Beach House, part of Hyatt is from 15:00, and check-out is until 12:00.

  • The prices at Thompson Playa del Carmen Beach House, part of Hyatt may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Thompson Playa del Carmen Beach House, part of Hyatt is 450 yards from the centre of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.