About this property

With elevated views of the city and located right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel features an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property. Housed in contemporary glass building, the hotel is only 0.6 mi away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 11 mi away. Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite. At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness center and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services. Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.

Couples in particular like the location – they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

JEN by Shangri-La
Hotel chain/brand
JEN by Shangri-La

Property highlights

    • Located in the best-rated area in Singapore, this hotel has an excellent location score of 9.4

    • Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

    • Breakfast Info

    • Continental, Buffet

    • Free parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
2 twin beds
1 king bed
1 king bed
2 twin beds
1 king bed
1 king bed
1 king bed
1 sofa bed
and
1 queen bed
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Sustainability

This property has 1 third-party sustainability certification.
  • GSTC Criteria
    GSTC Criteria
    Certified by: Bureau Veritas

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • David
    Australia Australia
    * Room size was good for Singapore * Great view * Club Lounge was amazing - much better than expected for both breakfast (especially the scrambled eggs) and canapés. Barely went downstairs. * Housekeeping very flexible * Great location
  • Ravi
    India India
    The pool and restaurant with Indian dish corner was cheery on the cake
  • Liew
    Singapore Singapore
    Location, so many eateries nearby, stone throw away to orchard road. Quiet room, no noise of traffic.
  • Julio
    Spain Spain
    Staff was very nice. They let us do the check-in way earlier than allowed. The pool was great.
  • Jonah
    Philippines Philippines
    Managed by Shangri-La, it did not disappoint our expectations. The hotel location is prime, with a dedicated lift inside the mall / Somerset MRT station underground labyrinth (quite easy to find once you get oriented). Check-in was simple and...
  • Stephen
    Philippines Philippines
    Accessible to the MRT; elderly friendly facilities
  • Dávid
    Hungary Hungary
    The location, the pool. The breakfast was SUPERB, every staff member is a true professional.
  • Almin
    Philippines Philippines
    The location is absolutely fantastic. Being able to step right into Orchardgateway mall (there are other surrounding malls too) and having the Somerset MRT station literally downstairs made exploring Orchard Road and the whole city incredibly...
  • Paul
    United States United States
    Great location. High standards of rooms. Rooftop pool n bar.
  • Stefanus
    Indonesia Indonesia
    Perfect location for vacation with family. Connected to the shopping mall and close to MRT station.

Hotel area info

Restaurants

1 Restaurant On Site
  • Makan@Jen
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Modern

House rules

JEN Singapore Orchardgateway by Shangri-La takes special requests – add in the next step!
Check-in
From 3:00 PM
Check-out
Until 12:00 PM
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 3 years
Extra bed upon request
S$ 90 per child, per night
Crib upon request
Free
4 - 11 years
Extra bed upon request
S$ 90 per child, per night
12+ years
Extra bed upon request
S$ 90 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are not allowed.
Cards accepted at this hotel
American ExpressVisaMastercardDiners ClubJCBUnionPay credit card Cash is not accepted

The fine print

Must-know information for guests at this property

Please note that the swimming pool's operating hours are from 06:00 to 23:00.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

FAQs about JEN Singapore Orchardgateway by Shangri-La