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Paseo Chichen itza Ret 3 Lotes 12 y 13. Villas Pakal, 77710 Playa del Carmen, Mexico – Show map
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521 properties in Playa del Carmen
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222 verified reviews
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Eurostars Hacienda Vista Real's staff speaks: Italian, French, Spanish, English
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Outdoor Pool, Outdoor Pool (all year), Grounds
Golf Course (within 2 miles), Sauna, Fitness Center, Spa, Massage
Food & Drink
WiFi is available in public areas and is free of charge.
Free public parking is available on site (reservation is not needed).
24-Hour Front Desk, Currency Exchange, Tour Desk, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Fax/Photocopying
Safe, Non-smoking Rooms, Family Rooms
Italian, French, Spanish, English
3:00 PM - 12:00 AM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Up to two children under 3 years stay free of charge when using existing beds.
One child from 4 to 12 years is charged USD 20 per person per night when using existing beds.
One older child or adult is charged USD 30 per person per night when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 220 reviews
Value for money
Show reviews from:
Featuring an outdoor pool and 2 restaurants, this pet-friendly Hotel Cacao is on 5th Avenue in Playa del Carmen. Features include a Caribbean Sea view, and the beach is just a quarter mile away.
Score from 43 reviews Wonderful
Just a few steps from white-sand Playa del Carmen Beach, Hotel La Pasion Boutique has comfortable rooms with balconies, 2 outdoor swimming pools and a hot tub.
Score from 782 reviews Wonderful
The stylish SOHO PLAYA is located a quarter mile from Mamitas Beach and half a mile from Playa del Carmen Main Square, on the Riviera Maya.
Score from 140 reviews Excellent
Playa del Carmen’s Encanto Riviera has a rooftop overlooking the seafront with an outdoor pool, lounge area with barbecue facilities and free Wi-Fi access throughout.
Score from 83 reviews Very good
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It is very nice hotel. Even if it was full when we were there you don't feel it: you don't see/ hear other people much.
We were in a two bedroom unit. It was spacious, but they let this property go. Needed maintenance has not been performed.
The unit was dirty. Old tv's in the bedrooms, the tv in the living room was missing. Remote controls didn't work on the tv in either bedroom. There was mold on the ceiling and in the showers. The whole unit had a musty odor. The spa had potential but was under staffed and run down. This was advertised as a 5 star resort. I would give it 2 stars at best,
Lots. No functioning air conditioning, room was not the one we booked and we got put into a basement pool room from the 1970s. It is not a 5 star hotel...maybe a 3 at best. No restaurant for the evening. Pool was tired and needed repair. Staff were trying to be helpful, but failed to deal with any issue. Basically poor experience.
It was a nice spot next to the golf course
Room smelt of damp, which made sense as the only window in the room opened onto the corridor rather than the nice grounds. Bed was horrible and the staff were distinctly rude. Place is too far out of town, stay somewhere on the beach with full inclusions, well worth it when compared to the lousy spot and lack of anything really redeeming about this place. Will never stay there again
The water leackage No warm water The pillows and matrasses The walls are very thing you can hear everything of your neighbors.
The resort is beautiful. I forgot my Agenda Book that contained $480.00 dollars and the chamber maid turned in the book. I was contacted by the resort to inform me that I had left my book. Knowing the low wages that that these people are paid. I am always amazed at their honesty and Humility. Please help keep this place in business. I will return
Very nice rooms and also staying outside is great. Breakfast and lunch/snack at the pool, surrounded by the green and pool of the golf court next to the hotel. Very friendly staff, desk staff always open for extra help.
They don't serve dinner. For us no problem, but means you're up for a walk or taxiride for that.
Nice territory. Big parking
Towels are dirty. It is disgusting. Dishwasher doesn't work. Swimming pool is not cleaned properly. Problems with staff. Every day the same mistakes. Jacuzzi is broken and dirty. Noisy. Only a couple of english language channels on TV. No hair conditioner. Beach bed was totally broken. It was dangerous to sit on it. Bed is uncomfortable. You can feel sharp parts of feathers. Also there were spots on the bed. For the whole week we didn't manage to find how to switch off the light in the hall. We were just closing the door to the bedroom at night. Also control panel of air conditioner in the living room wasn't working. We couldn't switch it off at least. Really disappointed.
Ottimo l'upgrade della camera!
L'ultima sera la doccia non era calda
- friendly and helpful staff, - quiet and relaxing location, - really stunning suite, one of the best I ever had, an apartment with two floors, a complete chicken, a private solarium on the roof with a Jacuzzi, , - free parking, - beautiful garden,
really nothing that matters for my style of vacation, but in a summary: - the hotel is not for beach holidays, choose it if you plan to move around by car, - the bar closes in early afternoon, - the restaurant is outside the hotel, - choose suites.... - lot of humidity in lower floors, ask for a room on the 1st floor, - for what I saw, the WiFi coverage is not bad, but bandwidth is very low , - it is a bit tricky to fine tune air conditioning (that anyway works fine)
Great place, we got a lovely room with a jacuzzi, the spa was top of the line and affordable. The hotel building was beautifully designed to reflect Mexican traditional architecture, while the rooms were very modern and spacious.
Great place, close to everything. Loved the location. Stayed there for 6 days.
The place is Beautifull, the food was excellent, the staff was very kind, and it was very clean at a reasonable price.
The jacuzi wasnt working.
The hotel is not the newest (as you can see from outside the building and things like non flat-screen TV etc), but it is clean and nice. The location is in a private condominium called Pakal in a semi-private condominium called Playacar (Fase 2). If you have a car it is a perfect location, as you are not based in the noisy centre, but right next to the golf course and an artificial small lake, surrounded by lots of trees. If you have a car it is very nice here. We had a car and knew where it is. You need a car or rent a bicycle to get to the beach or to city centre (or taxi). We rented an apartment in the hotel with kitchen. The kitchen was big and clean and everything worked. Only thing is, there is only the real minimum of kitchen utilities & Plates/cups etc, making you miss somethings if you really want to cook meals like dinners. The service is okay, they react very fast and accordingly. Cleaning service a well is perfect. The pool outside has a suboptimal construction, as 50% of the pool size is not usable for swimming as it is very shallow. At the other hand you cannot let children swim on their own, as the shallow parts on both sides directly continue into the deep pool. Therefore the shallow part is not really usuable for children, and the deep part is only 50%, making it small if loads of guests. But the main street (carretera federal) is very close, where you can stop and ride in a collectivo (mini bus) for some dollars to nice nearb beaches (beach clubs such as Punta Venado, Xpu Ha, Akumal, Tulum etc.). Just go to the street and stop them on the driving direction side. All in all a good hotel with good service. Just in general kitchen is not too well equipped, the pool does not make too much sense and you can see it is not new in things as old TV's. But still a special place where you get an apartment instead of only a room for a good value. Recommendable!
Best Staff, very helpful in any request! In case you are completely not ready to walk this is not for you. Everything else is terrific.
Rooms and grounds are very nice. Good free breakfast.
No place to eat on the property after 5pm.
Excellent staff, very friendly and helpful.
VERY hard beds.
Staff were lovely and helpful. We got a fantastic deal on booking.com and had the best suite in the house for a very good price! We had a house to ourselves on the roof with a private wrap-around terrace and jacuzzi. It was simply stunning! We were also given a free bottle of fizzy red wine on arrival which was a very nice touch. Breakfast was nice. Location is lovely if you want peace and quiet. Use of the gym and spa was lovely and service was friendly which is always great. Thank you!
Nothing... although those who do not like to walk will have to get a taxi or 15 minute walk to anything lively. This was fine for us.
- The staff is very polite and helpful. - This hotel has a authentic style and well designed. - The place is very quite. - Parking available.
- The room is barely lighted. - The pool is very small. - Rather far from the sea. - Our room had only 1 small window to the lobby.
Nice place away from the hustle and noise of the downtown. Great value! We stayed in the superior suite and it was a lot nicer than it looked in the pictures and a great price considering the value.
There is No dinner resturant on the property. A 5 minute walk to the closes resturant within the gated community or a 5 minute, 70 peso cab ride into town.
The suite was nice and the couples massage was incredible
The scorpion we found next to our bed and removed placed back to the wild (reported to front desk and was told they wood fumigate) The sliding door deficiency and poor condition of the wood safety rail off living room patio has potential for failure and for injury or death from fall
This is my favorite hotel! The staff & facilities are amazing!!
The spa, food and room was really nice! Staff was friendly and helpful.
If you're willing to spend some time at the pool you realize it can feel quite small if there are several other guests are around. (Limited space around the pool). Could provide bike rent for a better price.
Location besides golf course
Breakfast was outside, it´s OK but not the birds eating my breakfast.
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