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I booked room for my son and his partner, they didn't spend a single night there due to unacceptable dirty condition of the room. It has cost them a lot of money and stress to find alternative accommodation which has ruined their stay. I have been offered just 25 pound compensation which is also unacceptable I will be contacting owners tomorrow to discuss this matter further

I would not recommend the room I stayed in to anyone. No ventilation, no air conditioning, unbearable smell of cigarettes and urine. It was a nightmare, I had to leave for another hotel and lost my second night.

Clean, plenty of seating in restaurant/reception although it was very busy on my arrival as was Easter. On arrival Reception staff polite and helpful but found the early morning receptionist rather abrupt when I complained about the aircon clattering all night. They said would've changed room but I was tired from travelling and had a 3am start next day so it was hardly worth moving again but I asked them to get it sorted before another person had a sleepless night. The room and bathroom was clean, fresh bedding to cosy into would've given me the sleep I needed, pity about the noise.

I sent a review 18th April regarding the horrendous stay in Ibis hotel Luton 19th March to 20th March 2022. We didn't expect 5 star. The room was fine but due to a serious incident around 2.30am of 19th March, where police were called due to a dangerously intoxicated woman kicking the bottom left hand panel of the front door in, the young girl on reception gave us a standard room instead of the family room we paid for. We just wanted to get to safety. The breakfast was ,as previously stated, disappointing because of lack of service and interest by the staff on breakfast duty. I actually sent an E mail to the head office if Ibis who did not have the decency or respect for their customer to reply to it. I notice Dana, the assistant manager of the hotel has replied to POSITIVE reviews. I wonder if she would be good enough to reply to my review , which would be a good example to Ibis head office. I did ask to speak to a manager or assistant manager while we stayed there but was told neither there because they were off. The girl on reception was very professional and helpful to us and is this hotel's one redeeming feature. Her name is Nuria.

We were told to book a table time for our evening meals great. We were asked to book a time for a massage - fab. Not once was we told we had to book into the pool! It was such a beautiful day. So we had our massage first, Then we walked the grounds in the morning. Had a little lunch, got changed into our swim wear and lounged on the sun loungers. - amazing! As it got chillier we thought we would then go for a swim. Sit in the jacuzzi - put a treatment on and use the sauna and steam room. We were so excited - then got told we had to leave after 15mins! Didn’t even get to use the facilities! Cause we hadn’t booked! It’s a pool!!!

Easy to get to. Take the bus as the taxi service from the airport is a BIG ripoff. The hotel is literally3-5 mins walk from the bus drop off point. The room was clean and comfortable. There was however, an air vent in the wall was blowing out cool air which became an issue overnight because of the draught it caused.