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Redditch is a pleasent town. The hotel is near the centre and importantly the station. The hotel could be cleaner with rubbish left in the corridor overnight. I had the feeling that the staff were not very enthusiastic about their employment and the guests they looked after. Upper management needed to spend some time to look how the hotel had degraded and make sure staff enjoyed the environment that they worked in and what it meant to work in the hotel trade. It is very important to keep tables and the buffet area clean, the foyers clear of cigarette buts and corridors clear of pizza boxes and Mc Donald bags. Just these small things would bring the hotel back to its previous excellent level..

I think the staff can be a bit more helpful and maybe the right attitude to work will go a long way in making visitors feel more welcome. The hotel is a bit dated and facilities could be better. We used the Jacuzzi and noticed it hasn’t been properly cleaned. The facilities are basic and not much to todays standards. You also have to request to have a fridge in you room which I find a bit surprising. Most hotels nowadays have small fridges in Rooms for guests to use. The gardens are nice and well kept and the hotel has walks close by which was a big bonus. Very good location but sadly there wasn’t a swimming pool although there’s a jacuzzi to use if you book it in.

The rooms are very big and the bed comfortable. Food was nice. Staff were very friendly and helpful. I was only annoyed of the state of the tea cups very dirty. And also service at breakfast time. I dont blame the staff but the management should put more staff to avoid waiting fie long to be served. The other thing is being overcharged on our dinner special birthday meal.

We liked the impression the Southcrest Manor Hotel t presented of an English country hotel. For all visitors careful use of one's satnav/gps is essential to find the location. The location distance-wise is about central for visits to Stratford upon Avon and Warwick Castle. The hotel's restaurant is to be recommended with its comprehensive and reasonably priced wide selection of food. Again, an excellent choice in which to have celebrated our 33rd wedding anniversary.

Your Hotel is hard to fault! The rooms were a very good size and well equipped. The facilities were excellent and what really made our stay was the friendliness and professionalism of your staff. Nothing was too much and they created a great ambience in the Bar and Restaurant, everyone was having a great time! As in many hotels, I always seem to be allocated a room at the far end of a long corridor as far away from the lift/stairs as possible! We’re all the rooms near the lift/stairs booked the night we stayed?

QUIETLY SITUATED AWAY FROM TRAFFIC NOISE, NOT MUCH IN THE AREA SO HAD TO TRAVEL TO GET ANYWHERE. SPENT A DAY IN STRATFORD UPON AVON, ATE IN A NICE INDIAN JUST DOWN THE ROAD. REDDITCH IS A LOT SMALLER THAN WHAT I THOUGHT. WOULD AVOID GOING TO THE HOTEL WHEN THERE ARE WEDDINGS AS THE HOTEL DID NOT FEEL BIG ENOUGH TO COPE WITH VISITORS AS WELL AS WEDDINGS AT THE SAME TIME.