• Lake view
  • Garden
  • Swimming pool
  • Free WiFi
  • Balcony
  • Free parking
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Non-smoking rooms

Set in a traditional palatial residence, Palace Downtown overlooks Dubai Fountain and the lake surrounding Burj Khalifa. It features an Arabian-style spa and a gym with personal trainer. The guest rooms of Palace Downtown hotel are decorated in a contemporary Middle Eastern style and offer balconies and luxury bathrooms. All rooms are equipped with an interactive TV system, DVD player and free WiFi. Four different restaurants provide fine dining opportunities, ranging from Argentinian meat to Thai curries. All-day eateries serve a buffet of Mediterranean and Middle Eastern dishes. Leisure facilities at Palace Downtown include a palm-fringed outdoor pool and the spa offering facial and body treatments. Guests can also enjoy a Hammam, monsoon showers, hot tub and steam rooms. Palace Downtown is located a 5-minute walk from the Dubai Mall and the Souk Al Bahar shopping and entertainment center. The property offers transfers from Dubai International Airport to the hotel upon request.

Couples in particular like the location – they rated it 9.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

The Address Hotels and Resorts
Hotel chain/brand
The Address Hotels and Resorts

Property Highlights

Located in the heart of Dubai, this hotel has an excellent location score of 9.7

Want a great night's sleep? This hotel was highly-rated for its very comfy beds.

Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 king bed
or
2 twin beds
1 king bed
or
2 twin beds
1 king bed
or
2 twin beds
1 king bed
or
2 twin beds
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.3
Facilities
9.1
Cleanliness
9.3
Comfort
9.3
Value for money
8.2
Location
9.7
Free WiFi
9.1
High score for Dubai
Select topics to read reviews:

See what guests loved the most:

  • Pamela
    United States of America United States of America
    Perfect location to visit the mall and the Burj Khalifa. Breakfast was wonderful! Very good service!
  • Shilpi
    United States of America United States of America
    The staff was excellent and helpful. The food was excellent except for the Thai restaurant. The location couldn't be better. Very convinient to everything. The pool side lounge and Al Bayt food and service was excellent. Front desk was very...
  • Peter
    Switzerland Switzerland
    Excellent location, friendly staff, room clean, breakfast world class.

Hotel area info

Restaurants
6 Restaurants On Site

  • Al Bayt
    • Cuisine
      British • Middle Eastern
    • Open for
      High tea
    • Ambience
      Traditional • Romantic
  • Buhayra Lounge
    • Cuisine
      British • Middle Eastern
    • Open for
      High tea
    • Ambience
      Traditional • Romantic
  • Fai
    • Cuisine
      Asian
    • Open for
      High tea
    • Ambience
      Traditional • Romantic
  • Thiptara
    • Cuisine
      Thai
    • Ambience
      Romantic
  • Ewaan
    • Cuisine
      Middle Eastern
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambience
      Family-friendly • Romantic
  • Asado
    • Cuisine
      Argentinian
    • Open for
      Dinner
    • Ambience
      Traditional • Romantic

Amenities of Palace Downtown
Great facilities! Review score, 9.1

Most popular amenities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Family rooms
  • Free parking
  • Fitness center
  • Spa
  • Tea/Coffee Maker in All Rooms
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Linens
Outdoors
  • Balcony
  • Terrace
  • Garden
Kitchen
  • Coffee machine
  • Electric kettle
Activities
  • Kids' club
Living Area
  • Desk
Media & Technology
  • iPad
  • Satellite channels
  • Telephone
  • TV
Food & Drink
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Valet parking
Front Desk Services
  • Concierge
  • ATM on site
  • Baggage storage
  • Currency exchange
  • 24-hour front desk
Entertainment & Family Services
  • Babysitting/Child services
Cleaning Services
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • 24-hour security
  • Safe
General
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Elevator
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Upper floors accessible by elevator
Outdoor swimming pool
    Spa
    • Spa lounge/Relaxation area
    • Steam room
    • Hot tub/Jacuzzi
    • Spa
    • Fitness center
    • Sauna
    Languages Spoken
    • Arabic
    • Bulgarian
    • English
    • French
    • Hindi
    • Russian
    • Filipino

    House rules

    Palace Downtown takes special requests – add in the next step!

    Check-in

    From 3:00 PM

    Guests are required to show a photo ID and credit card at check-in

    Check-out

    Until 12:00 PM

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

    Children & Beds

    Child policies

    Children of all ages are welcome.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 3 years
    Crib upon request
    Free

    The number of cribs allowed depends on the option you choose. Check your selected option for more info.

    There are no extra beds available at this property.

    All cribs are subject to availability.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are not allowed.

    Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

    Maestro Mastercard Visa UnionPay credit card JCB Diners Club American Express Cash Palace Downtown accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Must-know information for guests at this property

    Kindly note that as per UAE law, guests are required to present a valid UAE Emirates ID or a valid passport upon check-in.

    For reservations with length of stay 2 nights and above, full stay deposit policy upon check-in may apply.

    Please note that there is an additional 20 AED tourism fee per bedroom per unit per night payable at the hotel directly.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform Palace Downtown of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

    Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

    In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist.

    Due to the coronavirus (COVID-19), make sure you're booking this property in accordance with the destination's local government guidelines, including (but not limited to) the purpose of travel and maximum group size.

    Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

    FAQs about Palace Downtown

    • Room options at Palace Downtown include:

      • Double
      • Suite

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • The prices at Palace Downtown may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Yes, there's a hot tub. You can find out more about this and the other facilities at Palace Downtown on this page.

    • Palace Downtown has 6 restaurants:

      • Al Bayt
      • Asado
      • Fai
      • Ewaan
      • Thiptara
      • Buhayra Lounge

    • Check-in at Palace Downtown is from 3:00 PM, and check-out is until 12:00 PM.

    • Palace Downtown is 1,500 feet from the center of Dubai. All distances are measured in straight lines. Actual travel distances may vary.

    • Palace Downtown offers the following activities/services (charges may apply):

      • Spa
      • Fitness center
      • Hot tub/Jacuzzi
      • Sauna
      • Kids' club
      • Swimming pool
      • Steam room
      • Spa lounge/Relaxation area