About this property

Located in Playa del Carmen, a few steps from Mayakoba Beach, Andaz Mayakoba All Inclusive has accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. With a garden, the property also has a private beach area, as well as a terrace. The property provides a 24-hour front desk, airport transportation, a kids' club and free WiFi. All rooms at the resort come with air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. The rooms are equipped with a coffee machine, while certain rooms also offer a balcony and others also have sea views. The rooms will provide guests with a closet and an electric tea pot. A buffet, à la carte or continental breakfast is available at the property. At Andaz Mayakoba All Inclusive you'll find a restaurant serving Mediterranean, Mexican and Local cuisine. Dairy-free, vegan and gluten-free options can also be requested. Activities such as snorkeling, canoeing, cycling can be enjoyed in the surrounding areas, and guests can relax along the beachfront. ADO International Bus Station is 6.1 miles from the accommodation, while Playa del Carmen Maritime Terminal is 6.4 miles from the property. Cozumel International Airport is 26 miles away.

Couples in particular like the location – they rated it 9.5 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Andaz
Hotel chain/brand
Andaz

Property highlights

    • Top Location: Highly rated by recent guests (9.3)

    • Breakfast Info

    • Continental, Gluten-free, American, Buffet

    • Free Private Parking Available On Site

    • Activities:

    • Tennis court

    • Fitness center

    • Golf course (within 2 miles)


Availability

Select dates to see this property's availability and prices

Sustainability

This property has 1 third-party sustainability certification.
  • Green Key (FEE)
    Green Key (FEE)

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free Wifi

Select topics to read reviews:

Guests who stayed here loved

  • Gina
    United States United States
    The staff was very lovely and welcoming. Everyone was helpful and my accommodations were beautiful! I got what I needed!
  • Michelle
    United States United States
    Great choices and green juice that made me feel healthy
  • Heather
    Denmark Denmark
    It was super clean. Exceptional service everywhere throughout the resort. The food was amazing. Very family and couples friendly. The private transport via resort was well worth the money.
  • Anonymous
    Italy Italy
    Real all inclusive package with outstanding food quality. Nice and big gym, spa with professional staff and affordable prices. We had an issue in our room which was not properly addressed by the staff, but at the end as a “sorry gift” they gave us...
  • Ariel
    Chile Chile
    Rxcelente calidad de las instalaciones. La camida gourmet, muy bien presentada y la atención excelente. El personal es muy atento, invita todo el tiempo al relax, a desconectarte. Ambientes agradables, serenos, de disfrute.
  • Juliane
    Switzerland Switzerland
    Tolles Zimmer mit Lagunenblick. Das Team war super, sehr freundlich und professionell. Wir fühlten uns sehr wohl. Da es Zwischensaison war, konnten wir von der Ruhe und der individuellen Betreuung im Resort profitieren. Das Gym hatte eine sehr...
  • Andre
    Brazil Brazil
    Serviço do hotel e instalações impecáveis. Todos os funcionários são extremamente atenciosos. Complexo Mayakoba fica muito bem localizado com facil acesso as principais atrações da região.

Area info

Restaurants

5 Restaurants On Site
  • Cocina Milagro
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegan • Gluten-free • Dairy-free
  • Casa Mate
    • Cuisine
      Latin American
    • Open for
      Brunch • Lunch
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegan • Gluten-free • Dairy-free
  • Tinta Del Pulpo
    • Cuisine
      Mexican • Local
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegan • Gluten-free • Dairy-free
  • Sotavento
    • Cuisine
      Mediterranean
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegan
  • Vegan Bar
    • Ambience
      Family-friendly • Modern
    • Dietary options
      Vegan

Resort facilities at Andaz Mayakoba All Inclusive

Great facilities! Review score, 9.4

Most popular amenities

  • 2 swimming pools
  • Free Wifi
  • Beachfront
  • Free parking
  • Airport shuttle
  • Family rooms
  • Fitness center
  • Bar
  • Private beach area
  • Breakfast

Bathroom

  • Towels
  • Towels/Sheets (extra fee)
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Linens
  • Wardrobe or closet
  • Alarm clock

View

  • View

Outdoors

  • Outdoor fireplace
  • Outdoor furniture
  • Beachfront
  • Sun deck
  • Private beach area
  • BBQ facilities
    Additional charge
  • Terrace
  • Garden

Kitchen

  • Dining table
  • Coffee machine
  • Dryer
  • Electric kettle

Room Amenities

  • Socket near the bed
  • Clothes rack

Pets
Pets are allowed. Charges may apply.

Activities

  • Bicycle rental
  • Archery
    Additional charge
  • Live music/Performance
  • Cooking class
    Additional charge
  • Tour or class about local culture
  • Happy hour
    Additional charge
  • Bike tours
  • Walking tours
  • Beach
  • Tennis equipment
    Additional charge
  • Evening entertainment
  • Kids' club
  • Entertainment staff
  • Snorkeling
  • Diving
    Additional chargeOff-site
  • Cycling
  • Canoeing
  • Windsurfing
    Additional charge
  • Fishing
    Additional chargeOff-site
  • Golf course (within 2 miles)
    Additional charge
  • Tennis court
    Additional charge

Living Area

  • Dining area
  • Sitting area

Media & Technology

  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
  • Pay-per-view channels

Food & Drink

  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant

Internet
Wifi is available in public areas and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).

  • Valet parking
  • Accessible parking

Front Desk Services

  • Invoice provided
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Currency exchange
  • 24-hour front desk

Entertainment & Family Services

  • Indoor play area
  • Board games/Puzzles
  • Babysitting/Child services
    Additional charge

Cleaning Services

  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge

Business Facilities

  • Fax/Photocopying
    Additional charge
  • Meeting/Banquet facilities
    Additional charge

Safety & security

  • Fire extinguishers
  • Smoke alarms
  • Key access
  • 24-hour security
  • Safe

General

  • Shuttle service
    Additional charge
  • Pet bowls
  • Convenience store on site
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Tile/Marble floor
  • Soundproof
  • Car rental
  • Laptop safe
  • Chapel/Shrine
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service

Accessibility

  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by stairs only

2 swimming pools

Pool 1 – outdoorFree!

  • Open all year
  • All ages welcome
  • Pool with view
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas

Pool 2 – outdoorFree!

  • Open all year
  • All ages welcome
  • Pool with view
  • Plunge pool
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Beach umbrellas

Spa

  • Locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full-body massage
  • Hand massage
  • Head massage
  • Couples' massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/Wellness packages
  • Spa lounge/Relaxation area
  • Steam room
  • Spa facilities
  • Body wrap
  • Body scrub
  • Body treatments
  • Haircut
  • Pedicure
  • Manicure
  • Hair treatments
  • Makeup services
  • Waxing services
  • Facial treatments
  • Beauty services
  • Beach umbrellas
  • Beach chairs/Loungers
  • Massage
    Additional charge
  • Spa
    Additional charge
  • Fitness center
  • Sauna
    Additional charge

Languages Spoken

  • English
  • Spanish
  • French
  • Portuguese

House rules

Andaz Mayakoba All Inclusive takes special requests – add in the next step!
Check-in
From 3:00 PM to 12:00 AM
You need to let the property know what time you'll be arriving in advance.
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
Children & Beds

Child policies

Children of all ages are welcome.

Children 12 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free
12+ years
Extra bed upon request
$100 per person, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

Age restriction
The minimum age for check-in is 18
Pets
Pets are allowed. Charges may apply.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Must-know information for guests at this property

Please inform Andaz Mayakoba All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

In the event of an early departure, the property will charge you the full amount for your stay.

FAQs about Andaz Mayakoba All Inclusive