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On the beach in the Riviera Maya district of Playa del Carmen, this all-inclusive hotel offers private beach access, an on-site spa, and several specialty restaurants. The rooms at BlueBay Grand Esmeralda overlook the sea, and include satellite TV. They come with a minibar and safe. Guests can enjoy water sports such as snorkeling and windsurfing at this Playa del Carmen resort. A gym and sauna are on the property. A game room and kids club are available. The shops and restaurants of Playa del Carmen’s Fifth Avenue are only 15 minutes from BlueBay Grand Esmeralda. Cancun is less than an hour from this resort.

Distance in property description is calculated using © OpenStreetMap

Blue Bay Resorts
Hotel chain/brand

Property highlights

Great Food: Meals here are highly recommended!

Breakfast Info

Buffet

Free private parking

Activities:

Tennis court

Fitness center

Playground


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Availability

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Room Type
Number of guests
 
2 full beds
or
1 king bed
2 full beds
or
1 king bed
2 full beds
or
1 king bed
2 full beds
or
1 king bed
2 full beds
or
1 king bed
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Guest reviews
Review score
Guest review summary
This is an automated summary based on 291 reviews from the past 12 months.
Guests expressed concern about beach access due to water quality and rocks. Staff received mixed reviews for attentiveness. The <b>swimming pool</b> was popular but crowded. Restaurant experiences varied with some enjoying the food while others found it repetitive. <b>Room comfort</b> was appreciated but maintenance was noted.
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Categories:

Staff
7.7
Facilities
7.2
Cleanliness
7.6
Comfort
7.6
Value for money
7.4
Location
7.7
Free Wifi
6.0
Low score for Playa del Carmen
Select topics to read reviews:

Area info

Restaurants
2 Restaurants On Site

  • Festival
    • Cuisine
      International
    • Open for
      Breakfast • Lunch • Dinner
  • Jaal-ha
    • Cuisine
      International
    • Open for
      Brunch

Resort facilities at BlueBay Grand Esmeralda-All Inclusive

Most popular amenities

  • Outdoor swimming pool
  • Free Wifi
  • Beachfront
  • Free parking
  • Family rooms
  • Fitness center
  • Non-smoking rooms
  • Bar
  • Private beach area

Bathroom

  • Toilet paper
  • Towels
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Bedroom

  • Wardrobe or closet
  • Alarm clock

Outdoors

  • Outdoor furniture
  • Beachfront
  • Private beach area
  • Balcony
  • Terrace
  • Garden

Kitchen

  • Coffee machine

Room Amenities

  • Socket near the bed

Activities

  • Live music/Performance
  • Beach
  • Evening entertainment
  • Kids' club
  • Snorkeling
    Additional charge
  • Windsurfing
  • Karaoke
  • Ping-pong
  • Pool table
    Additional charge
  • Playground
  • Tennis court

Media & Technology

  • Cable channels
  • Radio
  • Telephone
  • TV

Food & Drink

  • Fruit
  • Wine/Champagne
    Additional charge
  • Snack bar
  • Bar
  • Minibar
  • Restaurant

Internet
Wifi is available in all areas and is free of charge.

Parking
Free private parking is available at a location nearby (reservation is not needed).

    Front Desk Services

    • Concierge
    • ATM on site
    • Baggage storage
    • Tour desk
    • Currency exchange
    • 24-hour front desk

    Entertainment & Family Services

    • Babysitting/Child services
      Additional charge

    Cleaning Services

    • Daily housekeeping
    • Suit press
    • Ironing service
      Additional charge
    • Laundry
      Additional charge

    Business Facilities

    • Fax/Photocopying
      Additional charge
    • Business center
      Additional charge
    • Meeting/Banquet facilities
      Additional charge

    Safety & security

    • Fire extinguishers
    • CCTV outside property
    • CCTV in common areas
    • Security alarm
    • 24-hour security
    • Safe

    General

    • Air conditioning
    • Heating
    • Car rental
    • Elevator
    • Fan
    • Family rooms
    • Hair/Beauty salon
    • Ironing facilities
    • Facilities for disabled guests
    • Non-smoking rooms
    • Iron
    • Room service

    Outdoor swimming pool

    • Open all year
    • All ages welcome
    • Pool with view
    • Beach chairs/Loungers

    Spa

    • Fitness
    • Massage chair
    • Beach umbrellas
    • Beach chairs/Loungers
    • Hot tub/Jacuzzi
    • Massage
      Additional charge
    • Fitness center

    Languages Spoken

    • German
    • English
    • Spanish
    • French
    • Italian

    House rules
    BlueBay Grand Esmeralda-All Inclusive takes special requests – add in the next step!

    Check-in
    From 3:00 PM
    Guests are required to show a photo ID and credit card at check-in.
    You need to let the property know what time you'll be arriving in advance.
    Check-out
    Until 12:00 PM
    Cancellation/ prepayment
    Cancelation and prepayment policies vary according to accommodation type. Enter your stay dates and check the conditions of your selected option.
    Children & Beds

    Child policies

    Children of all ages are welcome.

    To see correct prices and occupancy info, add the number and ages of children in your group to your search.

    Crib and extra bed policies

    0 - 2 years
    Crib upon request
    Free

    The number of cribs allowed depends on the option you choose. Check your selected option for more info.

    There are no extra beds available at this property.

    All cribs are subject to availability.

    Age restriction
    The minimum age for check-in is 18
    Pets
    Pets are not allowed.
    Groups
    When booking more than 5 rooms, different policies and additional fees may apply.
    Accepted payment methods
    American ExpressVisaMastercardCash

    The fine print
    Must-know information for guests at this property

    *Upon check-in photo identification and credit card is required.

    All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

    *Please note that guests booking 5 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.

    Check-in time is at 3:00 PM. For early arrivals additional charges apply

    Check-out time is 12:00 PM. For late check out additional charges apply.

    Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    Please inform BlueBay Grand Esmeralda-All Inclusive of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

    Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

    Guests under the age of 18 can only check in with a parent or official guardian.

    FAQs about BlueBay Grand Esmeralda-All Inclusive

    • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

    • Check-in at BlueBay Grand Esmeralda-All Inclusive is from 3:00 PM, and check-out is until 12:00 PM.

    • Yes, BlueBay Grand Esmeralda-All Inclusive is popular with guests booking family stays.

    • BlueBay Grand Esmeralda-All Inclusive is 6.2 miles from the center of Playa del Carmen. All distances are measured in straight lines. Actual travel distances may vary.

    • The nearest beach is 1,950 feet from BlueBay Grand Esmeralda-All Inclusive. All distances are measured in straight lines. Actual travel distances may vary.

    • Yes, there's a hot tub. You can find out more about this and the other facilities at BlueBay Grand Esmeralda-All Inclusive on this page.

    • Room options at BlueBay Grand Esmeralda-All Inclusive include:

      • Family
      • Double
      • Triple

    • BlueBay Grand Esmeralda-All Inclusive offers the following activities/services (charges may apply):

      • Fitness center
      • Hot tub/Jacuzzi
      • Massage
      • Playground
      • Pool table
      • Snorkeling
      • Ping-pong
      • Tennis court
      • Karaoke
      • Windsurfing
      • Evening entertainment
      • Kids' club
      • Beachfront
      • Private beach area
      • Beach
      • Fitness
      • Live music/Performance
      • Massage chair
      • Swimming pool

    • The prices at BlueBay Grand Esmeralda-All Inclusive may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

    • Guests staying at BlueBay Grand Esmeralda-All Inclusive can enjoy a highly-rated breakfast during their stay (guest review score: 7.4).

      Breakfast option(s) include:

      • Buffet

    • BlueBay Grand Esmeralda-All Inclusive has 2 restaurants:

      • Festival
      • Jaal-ha