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4 mins from the pier and can be in town center within 10 mins. Located right on the seafront so i was ready for a bracing walk each day along the front and then into town. Breakfast was excellent with a good choice and served quickly at the table. My room was clean and tidy and bright with ensuite shower and toilet. Adequate for my needs and bed was a bit small for me but mattress comfortable. The price was excellent although eaqrly in the season and hotel pretty much full. Hard working family run and i willgo back on my next trip to England.

The breakfast was very good. Besides the traditional English breakfast, there were also croissants and warm pastries. This is perfect for those who prefer continental breakfasts. There was a variety of jams, perfectly portioned in small jars for sustainability and climate protection. ( I would love it if this direction was strengthened.) The shower had good water pressure, unlike many in other hotels in England. The staff were friendly and even offered help with carrying luggage. All in all, if we are in the area, we will be back.

The Cathedral Lodge was a fantastic choice for our one-day trip to Canterbury. The location is perfect and the breakfast was well above our expectations. The tickets to the cathedral were also included in the room price, so are discounts in many restaurants across the town - which were not even advertised when we booked. Tourists who are like us on a budget should really check out this place. It was the best hotel choice we made during our trip around Southern England. Great value! Excellent service!

I need to call Booking.com because I chose not to stay once I saw the room. The accommodations were like a Motel 6 in the states. Not at all what I expect from a hotel in England. A Premiere Inn would be nicer than this. This was my only booking that truly let me down. After seeing the room, I immediately checked out. I was there for maybe 10 minutes, and got no refund. They said because I booked through Booking.com they could not refund me. Would not stay. Will not return.

You get a warm welcome at the Union Hotel. The building itself is fascinating with great history. This was the first place in England where the outcome of the Battle of Trafalgar was announced! Our room was furnished with antiques and not only contained a TV but also a settee from which we could watch it. The shower-room was spotless. The shower itself was spacious and the inclusion of a rubber slip mat much appreciated. Breakfast was very good and served very promptly.

Absolutely everything else. The girl who walked us to our room was so sweet and helpful. The shared outside stairs and place smelled fresh of paint or remodeling. Our apartment was perfect! Loved that it had a full function kitchen and kitchenware needed for cooking! The bed was so comfy and it was very large! Big flat screen TV was perfect for watching the England game! We won't ever stay anywhere else since finding this place! We'll be longterm customers!

Very friendly and helpful staff. Our group of six were going to an England cricket match in nearby Chester-le-Street but we were late arriving at the hotel. The reception staff checked us in very quickly and ordered a taxi that took us to the cricket ground on time. The guest house was exceptionally clean. Our rooms were spacious and with comfy beds. The dining room was pleasant, and the cooked breakfast was very tasty and went down well.

We have stayed at the Haven many times over the past 20 years. Primarily because of the location. It commands arguably the best postion of any 4 star hotel in the South of England. The vista is abslutely stunning. The swimming pool is set a contant warm temperature. So you can pleasanty bathe even when the air temperature is chilly. Food service is excellent once you have familiarised with the with the ordering systems.

endless support and fantastic treatment from Moh’d the manager friendly staff very nice breakfast clean close to train station and city center I would like to thank Moh’d for his kind and special treatment providing light snacks as breakfast to take away with us as we had to check out 3 am to catch flight so thank you so much and definitely inshallah coming back to Macdonald Hotels either in England or Scotland

everything about this boutique hotel is amazing. I’ve never seen staff so personable, friendly, helpful and willing to go the extra mile. They helped us get our luggage downstairs to our room, recommended restaurants, served a great breakfast and more. our room was very comfortable as were the beds. in a month of staying in hotels in England, both large and small, this was by far my favorite.

The location is unbelievable. We always sit at the garden pavilion and to have it right outside the door was amazing. Central location to North Laines, Lanes and everything else. Simple 15 min walk to Brighton Station or the Pier. The apartment is beautiful. Split bedrooms for privacy, great kitchen, bathroom and sitting room. Only place we have ever stayed in England with air and heat.

Comfy, centrally located, with very reactive and responsive staff. The room was small but well furnished, with some charm and vintage chic. The breakfast was absolutely fabulous, the best I’ve had in England so far. I had booked a room at the rear of the hotel, and could not enjoy the magic view on the sea. If I come back to Penzance, I would definitely return to this hotel.

Location is absolutely amazing . Totally quiet and almost completely away from anything. Sound of nothing , quiet all around plus most beautiful views in England . Hotel itself is very clean and cosy . Plenty of hot water and beautiful bed. Decor you might like or not but still ok , not tired or dirty . Sweet place in general , not very posh but still £200 a night not £500

very warm and surprisingly welcome . I had noted to the hotel that I with my fiancé Hanna visit Nottingham and she is visiting England for the first time , and the hotel surprised us with very nice and romantic room designed without extra charge . Also , quiet area , access to the public buses easily and near to city centre and good size of the room .

I oliked the Polish receptionis who helped me out buying a national coach ticket when there was a train strike, She did a very simple proceedure I paid her cash and got a ticket the price of an English POizza or 2 Australian oizza and yet the male staff member did not offer, So long live Polish workers in hotels in England

Friendliness and efficiency of all the staff. Very clean, food excellent. They even went over and above to put the England World Cup game on for all staying at the hotel with a half time burger and chips with a drink for a nominal fee. The location is excellent, right in the town centre and near bars and restaurants.

Location close to the Cruise Terminal was great. Southampton is a major cruise port in Southern England. The bed was comfortable. Dinner in the hotel restaurant was just okay. It's a bar/cafe combo without much variety. Staff handled an issue with the room well (and seemed embarrassed as well).

Tasty complimentary coffee. Staff very helpful, thank you especially to Michael, who ordered a taxi from the train station and organised a takeaway for our first night. James and Ollie was also helpful and friendly…Would definitely return to this hotel. Having a bar with the England match on was a bonus

It's at a nice spot in Hull and the room was pleasant. It has good airconditioning, which is hardly a given in England, but if like me you are there on a hot day, you'll welcome it. The hotel may be a bit "what you see is what you get", but that's fine for a budget hotel.

Our family stayed here during our family trip to England. The location is terrific! The rooms are clean and functional, and the beds are perfect. Although we did not eat at the restaurant (my daughters fault) I did get a delicious free sample of the sights and smells coming from the kitchen.