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Newest reviews for Embassy Suites Chicago - Downtown

  • Sanda
      United States of America
    August 24, 2014

    We were allowed to check in at noon and not have to wait until 4 which was great. Rooms were good size. Breakfast was great and plentiful but they warn you very crowded from 8-9:30. Very centrally located to everything. Restaurant in hotel was great and stayed open late. Metro was a block away and convenient as well as the trolley.

    Further from Navy Pier then I realized(about 20 minute walk with teenagers) there is actually another ES that is closer to the Pier.

    8.8

  • Sandra
      United States of America
    August 20, 2014

    The room was very comfortable including the pull out sofa. Breakfast was also very good. The staff members we had contact with 2 out of 4 were very helpful.

    Room could have been cleaner. I had to clean the windows because there were hand prints and face prints all over both sets of windows and the view was pretty important to us! Also cheerios and dirt behind the pull out!

    7.5

  • Tonya
      United States of America
    August 9, 2014

    The staff was always helpful and nice. The room was spacious and clean. The king size bed was extremely comfortable and the suite was perfect for our teen boys. I especially loved the full breakfast and made to order omelets. The lines moved quickly. The free drinks for 2 hours were also a favorite for my husband and I. It made for a great experience visiting Chicago. We had no trouble walking to sights and restaurants. I would go again.

    The fee for wifi was per device. I would have preferred free wifi or one flat fee for all my devices.

    9.2

  • Anonymous
      Canada
    August 5, 2014

    breakfast, location of hotel, room, layout, shower head.

    room was cleaned late in the day, phone did not work, pillows too soft, head of the bed was lower than the foot of the bed, no free wi-fi.

    9.2

  • Amanda
      United States of America
    August 5, 2014

    Evening reception and breakfast keep us coming back nearly every trip to Chicago! Central location is very nice.

    Breakfast area gets a bit congested.

    9.2

  • Thomas
      United States of America
    August 4, 2014

    This hotel was a great place to stay. It was conveniently located within walking distance to downtown attractions or close to mass transit or shuttles. The room was comfortable with a great city view. We also enjoyed the complimentary daily breakfast and free happy hour drinks.

    Nothing

    10

  • Kerry
      Canada
    July 31, 2014

    Great breakfast. Nice rooms and great location.

    Thin walls. Could hear people talk and toilets flush in other rooms. Noise in bedroom from parking garage and alley next door late at night and early morning. And in the living room, noise from hallway.

    8.8

  • Nancy
      United States of America
    July 29, 2014

    Room fit our needs perfectly for space with an added crib for 2 year old. Staff was very accommodating and was able to check in early as well which help immensely in planning our day.

    10

  • Anonymous
      United States of America
    July 17, 2014

    It was very close to the subway which worked out perfectly.

    The bar was always full and the only way I could get a drink was to stand off to the side for 30min till I got a bartenders attention.

    8.8

  • Paula
      United Kingdom
    July 16, 2014

    Everything we liked, the room was lovely and big. The breakfast was yummy and the man making the eggs very friendly and helpful and good looking!

    10

  • Sharon
      United States of America
    July 11, 2014

    Several of the elevators weren't working. We had to wait 20 minutes for an elevator to go from the 10 th floorcti the lobby. We barely made it to the wedding on time.

    8.3

  • Abdulaziz
      Saudi Arabia
    July 10, 2014

    The staff were so helpfull. Close location to all u need to see amazing breakfast. Good room rate

    8.8

  • Paddy
      Ireland
    July 10, 2014

    A lot of bang for your buck. Very spacious rooms and hotel. Fab facilities. Will definitely return.

    9.6

  • Heather
      United States of America
    July 3, 2014

    It was a great deal for a family of 4-6 and it was great to have the breakfast buffet. The location was great as well and we enjoyed being downtown.

    The pool is only 4ft deep, they were doing construction on the tile flooring in lobby and it started around 630am at least, only 3 of the 4 elevators were working and one day only 2 were, staff was rude, we asked for some silverware to our room and it never came.

    5.8

  • Cheryl
      United States of America
    July 2, 2014

    We stayed three nights and sheets were not changed and the last night the bed was not made very well.

    9.6

  • Brad
      United States of America
    June 28, 2014

    Quick response from housekeeping with replacing missing linen Morning buffet was awesome.

    Room view was of the hotel's parking garage. Very limited assistance from concierge service; had to know what city service you were looking to find. Pulling into the parking garage was confusing.

    7.9

  • Lori
      United States of America
    June 24, 2014

    That it was connected to Osteria Via Stata

    Ugly decor. Dark rooms. Staff not cooperative. Over priced for what you got.

    4.2

  • Jean
      United States of America
    June 24, 2014

    The hotel decor was great. Front desk was extremely helpful. Location was excellent!!! Managers reception and cooked to order breakfast were nice perks.

    Price of the parking.

    10

  • Byron
      United States of America
    June 22, 2014

    Great location good staff facilities great

    Had a problem with the a clogged drain the the person who unclogged the drain left the tub unclean for use

    8

  • Archana
      United States of America
    June 22, 2014

    The Noise from the outside

    8.3

  • William
      United States of America
    June 22, 2014

    Complimentary happy hour and location within the city

    7.9

  • Anonymous
      Belgium
    June 19, 2014

    Excellent location, good breakfast.

    The staff was not very helpful and friendly.

    6.7

  • Velma
      United States of America
    June 17, 2014

    The location is great and the hotel is beautiful. Breakfast and cocktail hour are nice freebies.

    The elevators are so slow, especially during breakfast. The wait time to get an elevator is enough to make me not stay again.

    9.2

  • Shelley
      Australia
    June 16, 2014

    This place was great! Even had a guest laundry! Suite was spacious and free happy hour every arvo. Excellent location..

    Checkin staff were quite rude..

    8.8

  • Victoria
      United States of America
    June 15, 2014

    Breakfast and love having a suite with separate bedroom. Parking attendants were excellent - have each of us bottled cold water for our ride home

    Can't think of anything I would change!

    10

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