Good Morning, The Hotel offers a Valet Parking Service no need to make a reservation; just pull up to the hotel entrance, and a valet driver will park your car. The cost is GBP 28 per night/24 hours, and GBP 3.50 per hour thereafter charged in full hour increments. Vans, motorcycles and vehicles over 1.8 metres in height are not eligible for valet parking. Please be aware that the hotel has 2 postcodes, so if you’re arriving by car, enter postcode BS1 4AQ, Marsh Street into your navigation system. This service is available between 07.00-23.00 if arriving after that time you will need to use the nearby NCP, you can drop luggage to the Hotel first and we will be happy to provide directions. Alternatively there is an NCP within walking distance and the cost is GBP 25 for 24 hours. Many Thanks Reservations

Good Evening, We are currently offering a cooked Full English Breakfast which will be served as table service instead of the buffet. Kind regards, Jamie Front Office Manager

Good Morning, Yes smoking is permitted outside of the Hotel. Many Thanks Reservations

Hello, Thank you for your message. Yes, you can smoke in the terrace Many Thanks, Reservation team

Good Evening, We have an iron and ironing board in all our rooms.

Good Evening, Only our suites and presidential suite have a balcony access.

Good Evening, We have a luggage room we can safely store your bike. Thankyou Reception team

Good Evening, We are currently offering a cooked Full English Breakfast which will be served as table service instead of the buffet. Kind regards, Jamie Front Office Manager

Good Afternoon, Our gym is free but is unfortunately closed for the time being due to Covid19. Kind regards, Jamie McNamee Front Office Manager

Good Morning, Unfortunately the Hotel does not have a pool but we have a fitness room. Many Thanks Reservations

Good Afternoon, We do have rooms with walk in showers, just please book one of our Accessible room types for this feature. Kind regards, Jamie

Hello, Our accessible rooms are the only rooms that have walk in showers. Thankyou Reception

Good Morning, Yes the Hotel is fully air conditioned. Many Thanks Reservations

Good Evening, We do, however hey are still temporally closed due to Covid-19. We are instead offering room service each day until 11pm. Kind regards, Jamie Front Office Manager

Good Afternoon, The nearest recommended car park is the NCP on Prince Street, which is available for £26 per 24 hours and just a 2 minute walk from the hotel. Kind regards, Jamie Front Office Manager

This would be an Accessible Room, if it does not allow you to book one, book a Standard Room and in the special requests please note an accessible room required. Many Thanks Reservations

Our guaranteed check in time is 3pm, if we have a room ready earlier than that time we will by all means check you in, if not we will happily store your luggage until the room is available. Alternatively you can contact the Hotel on route and we will have a better idea if a room will be available. Many Thanks Reservations

Unfortunately we are not doing room service for breakfast right now. To help reduce contact in our restaurant we are only doing table service only and not our normal buffet. Thankyou Reception

We used to have a valet parking service £28 but now due to the health guide we have this service closed.

Good Evening, Unfortunately we do not have any rooms with hot tubs at this property.