“The room was clean, comfortable and well furnished. The staff went out their way to meet our every need. And you can’t beat the location.”

“Good location. Close to almost everything. Nice view from room. Large comfortable room.”

“We stayed on 21st floor and loved it! Definitely recommend to anyone looking for quality hotel with beautiful views. Will stay again.”

“The breakfast was fixed menu American style- quite good. But, I guess due to pandemic, would have liked a Japanese option to alternate with. Five mornings of the same menu was not appealing. But the wait staff were most attentive- they probably refilled our coffee six times plus!!! The checkin staff were very accommodating and pleasant. It was special to get a gift as we arrived on Christmas day. I also liked the Green program. Added to our pleasure to know we were contributing to such a worthwhile cause. I loved the Lavender and Apple tea. The most oishi I have ever tasted. Please let me know where I might get this tea in Japan or Hawaii. And best of all was being located right above the train station with Mark City right there! What a location! All in all this was a great memory to end our five years living and working in Japan. Thank you all for adding such a wonderful memory to our tapestry of memories.”

“Perfect location, easy access to train station, shopping area and restaurant.”

“This is the only hotel we stay in when in Shibuya. Perfect location, right above Shibuya station.”

“view of the Shibuya crossing.and proximity to train station.”

“Location and attentive staff. Bus limousine going to the airport is just by the hotel.”

“I have always liked its location. It has great access to transportation - airport limousine bus stop at the driveway plus it is attached to the Shibuya station. Short walks to restaurants and shopping.”

“We requested an upgraded view and stayed in an Excel Corner Twin - what a view! Shibuya Scramble, 109, Yoyogi Park and Shinjuku. A perfect way to start our 3-week trip to Japan. The view and the location couldn’t be better. The hotel is part of a larger complex called Shibuya Mark City which is attached to Shibuya Station. I think exit A5B was the closest, but you can also enter/exit the station on the 3rd floor where the Ginza line runs. The staff were very helpful and friendly; it’s a busy and bubbly hotel with a combination of tourists and business people. We did not opt for meals as you are in the heart of Shibuya with limitless dining options. And the Excel rooms have Nespresso coffee makers. We enjoyed the experience so much that we stayed here again at the end of our trip.”