1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We picked this small hotel as it’s near the Open Air theatre where we had tickets to see Simple Minds & it was a great choice. We were in room 2. Room was very clean and comfortable. Excellent tea tray and ample toiletries apart from hair conditioner which we would have welcomed. Lovely soft towels. Comfortable bed. Would have liked a table at the left side of the bed. Very welcoming hosts who offered hot drinks on arrival. Small bar but we didn’t use it. Lovely breakfast.
Positive section of review
I thought the breakfast was very under par. Despite paying for breakfast if you wanted to order from the menu rather than buffet you had to pay a supplement. The buffet was OK but not great, the blueberry muffin I got wasn't cooked through. There was a lack of attention to detail. The staff were nice though, I just expected slightly better food.
Negative section of review
The food.
Positive section of review
This was a great hotel staff friendly very clean and worth every penny.. Will definitely be back
Negative section of review
Nothing everything was perfect
Positive section of review
The location, easy key access, and the well-appointed shared kitchen were the only stand outs.
Negative section of review
Host was difficult to get a timely reply from when we had specific questions outside of the scope of standard emails. The large number of repeated messages sent by them asking us the same question on numerous occasions was annoying. We were in Room 3 on level 3. Although we knew there were stairs, they were narrow and difficult with baggage. Upon entry you are asked to remove your shoes & use provided slippers. Not convenient and awkward whilst navigating luggage and narrow stairs. Carpets were dirty anyway, so I'm not quite sure about the request. Our room was hot, and the only cooling was a water filled a/c unit that had to be filled. Slept with windows opened that had to propped up with airline neck pillows and an extra towel. The shower was out of order, and we had to use the big bath with a handheld shower wand. The sign on the shower implied the shower was a new problem. Clearly not. This should be clearly stated in the description before booking! The first night we hardly slept- SO hot - room 27-28C (daily temps 10C - 21C). The wifi did not work at all over our stay. They "reported it to the provider" and we never heard from them again. Our messages ignored. Business calls had to be hotspotted on roam! $$ We called twice when we first arrived, a young woman answered and gave us advice on getting more than two towels and needing to type the wifi password in and not cut and paste. (ridiculously complicated password). When wifi still wasn't working, I called back a third time about 2 minutes later and NO ONE ANSWERED. I didn't speak to anyone until the night before we left when we arrived back to shower and go to the theatre and there was NO HOT WATER! Called and messaged three times before they answered. Power Points were odd. Bedroom and Bathroom required 2 different plugs. We travel a fair bit. We roll with the quirks of accommodation, but this was terrible. Don't let the pictures online and location fool you.
Positive section of review
The location was great and not far from the tube station.
Negative section of review
Unclean/ white stains on the throw, bed side table missing, blinds wouldn’t fully close to the bottom of the window, very noisy outside, bed extremely uncomfortable so bad that we didn’t stay the night and checked out within minutes of arriving. Open complaint being processed as we speak but I didn’t appreciate the email from the property being quite rude.
Hemel Hempstead, United Kingdom
Positive section of review
Clean and helpful staff let us have late check out.
Negative section of review
A broken bed base made one bed unable to be slept on.
Barton upon Humber, United Kingdom
Positive section of review
It was really good value
Negative section of review
Nothing it was spotless for w hotel for work
Positive section of review
Beautiful place!
Positive section of review
Neat and tidy
Negative section of review
Not able to have hot shower and still has Victoria style sink
Positive section of review
Room good
Negative section of review
Restaurant was focussed on meat / steak and not good vegetarian or vegan food
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