1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was excellent and easy to find, lovely walk around the yacht club, excellent coffee/food place in the yacht club, also a massive bar with lovely staff in the hotel, staff all so lovely, lots of smiles and polite, would definitely recommend.
Negative section of review
Everything is lovely there
Positive section of review
The food in the restaurant was good, staff helpful, location brilliant. Bedding very clean.
Negative section of review
The paintwork in the room was dirty and needs to be redecorated. Out of the hotels control but people in the other room were loud and slamming doors.
Positive section of review
Horrible customer service. Whoever handles the phone line is not a nice person.
Negative section of review
We could not access the property for hours. The property manager would not take calls or respond to email/text. When we finally contacted him/her via WhatsApp, this person was rude and unruly. No apologies whatsoever, kept answering the chats in one word. Updated arrival time to 12noon, yet we could not reach anyone and property was still dirty. The bed was shaking and not comfortable. Property was dirty when we arrived. We waited outside for it to be cleaned.
Positive section of review
Very clean. Location to Paddington station was good..friendly staff
Negative section of review
No tea/coffee in room.. very steep stairs.. but it did say that before we booked. Very small room… but is an old Victorian property so to be expected
Positive section of review
Overall cleanliness and staff extremely helpful
Negative section of review
Thought breakfast was overpriced
Positive section of review
Well appointed and good facilities.
Negative section of review
Lack of coffee maker
Positive section of review
Breakfast super. Coffee reasonable
Negative section of review
No water in the raps. So no showere or teeth brushed!
Positive section of review
Staff pleasant and helpful.
Negative section of review
Toilet didn’t flush. Low water pressure in shower. Small bathroom. No exhaust fan. Floodlight outside window lighting up room. Not much space in room. No lift.
Positive section of review
A quiet and friendly place
Negative section of review
Abit way out from the town ,not in walking distance for some with knee pain
Positive section of review
Disappointment.
Negative section of review
Do not respond to fraud by staying in this apartment. First, you will be surprised on the day you check in that you need to contact the owner residing in Holland by phone so that he can transfer you to the agent who manages the place. Second, the agent will ask you at that time to transfer a deposit of one hundred British pounds as a condition for housing. Otherwise, you will lose your reservation and your money. In most cases, the security deposit will be deducted from you under any pretext, especially if you stay more than one night, as happened to me. If they do not find anything, they will claim that the dishes were dirty and that there was a makeup stain in the carpet, and they will send you fake photos. If you arrive late, their policy is clear that they will not be able to help you enter the apartment, and you may spend the night on the street for the next day. The apartment is not as it is in the pictures,but it is divided into two floors, your residence is on the top floor, and the bathroom is on the bottom floor (crazy thing). The apartment is located in a maze. You go up two floors, then a corridor, then go down and then go up, as if you are in a maze and there is no elevator. The smell of the place is so bad that I bought an air freshener to try to overcome it. I do not recommend it, especially if you want to have fun without getting on your nerves. I attached the only photo they sent to cut one hundred pounds.
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