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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room was clean and of a good size. The bed was very comfortable with both my partner and I enjoying a decent sleep. The breakfast was a self service buffet offering a full cooked or continental style of foods, my girlfriend was overjoyed with the taste and quality of the mushrooms in particular. The on site car parking was good if a touch expensive at 19.95 for 24 hours.
Negative section of review
There was an issue with booking.com and the hotel claiming that I hadn't paid ! My reciept and online banking confirmed that I had. It took the receptionist so.e time to speak with the manager who then confirmed that the booking had been paid for. Quite why my reciept and card transaction weren't believed by the receptionist baffled me !
Positive section of review
Breakfast was fine but had to ask for a plate and for some coffee to be made. I was probably the last breakfast and although there were enough staff, interest in the upkeep of the breakfast area had lapsed. The rooms were kept nice and clean.
Negative section of review
Some younger staff seemed undertrained and I could hear a fair bit of work gossip. The karaoke in the (empty) bar was loud and I’ll chosen I thought. Couple next door to me had an awful row which sounded physical and stunk the place out with weed just outside on the street the night before.
Positive section of review
Everything! All staff very friendly and efficient. A very comfortable atmosphere prevailed everywhere and i admired what was being done in the garden.
Positive section of review
Very good breakfast A bit of a wait to be given a table But excellent choice when seated. Made our stay even better
Negative section of review
Reception staff were dreadful Apparently our booking through booking.com (and all paid up front before arrival as seen in my account!) did not align with the hotel system. I was made to feel very ‘wrong’ until I produced the email from Strand Palace welcoming me with correct details. But still the reception staff told me ‘ I was wrong’. I felt like a ‘criminal’ and was deeply upset. Wrong rooms were given to family who arrived at different times. We were invited to Buckingham Palace for presentation of an award and tea with Prince Edward which we had been obviously very excited and proud about. Unfortunately my daughter left her phone in her room but her key card ( which she had been given by the hotel) was the wrong room card. She was unable to get into her room. She is 23 and her phone is part of her life also with a camera. She was unable to get this. She does now not have photos of her special event due to The Strand Palace Hotel reception who would not give her a key. She was tearful and upset…….. I was very very disappointed for her. I too was upset…… To say I am furious with the hotel …. On return from the event we again had Reception room key issues! Still the hotel system was wrong. We were told to contact Booking.com and we did who were more than helpful and liaised with Strand Palace who after that were pleasant to my daughter I was too tearful to speak to Reception after that. Would I return to Strand Palace Hotel again. Well I would like to but their reception staff have left a very unpleasant mark on me. I have stayed before and live everything about it. The rooms are a bit of a walk and I have just recovered from knee replacement surgery so I found having to keep going back to reception when our issued keys didn’t work also very annoying. If the hotel is affiliated with booking.com why do the systems not align. I am also a hotel member but when I contacted you direct the ‘only few rooms available for our dates’ were £131.00 more.
Positive section of review
Comfy, homely, excellent ambiance, great hosts and communication, secure and clean
Positive section of review
Everything , it is a beautiful place and scenery lovely food and lovely staff
Negative section of review
Nothing At all
Positive section of review
Love the location and the spa facilities , comfortable quiet bedrooms
Negative section of review
Didn’t think the breakfast was as good this year, the bacon seemed reformed and the sausage tasted a bit strange
Positive section of review
breakfast was very good room was clean staff were very and helpful
Negative section of review
3 items not available on menu .noisy fan running from another room
Positive section of review
Easy quick check in. On local bus route. Quiet room
Negative section of review
Very hot in the room
Positive section of review
Great location, excellent service and good food
Negative section of review
Nothing