1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff were friendly. Location was still within a 15 minutes walk from the city centre. Breakfast was small but still enough choice to not leave with an empty stomach. We pre-paid breakfast when booking the room and on an early day they even made us breakfast-to-go when we asked the night before!
Negative section of review
No AC in the room. We chose a weekend, suprisingly, with a couple of hot days so we really missed an AC but it was also a choice we made ourself. Because of this reason we were also slightly disapointed that the window could only open for like 10cm.
Positive section of review
Lovely big house with lots of space. Good location, short walk from the shops and the train station. Good communication with people renting it out.
Negative section of review
Not stocked up very well, lack of cleaning supplies ( no antibacterial spray or wipes etc). Couldn't even wipe the dirty table in the garden to sit outside.
Positive section of review
This property doesn't exist, the post code is wrong and host ignore answering messages and booking not helping to get me a refund
Negative section of review
I have requested a refund from you, this property has the wrong post code and address and phone that doesn't work, this is a scam
Positive section of review
There was nothing to like only the chap who showed us in, and that was because he was friendly. He was chatty and answered questions.
Negative section of review
Where to start ? the building is run down, decayed, mouldy, broken window panes, cracked glass, Inner door missing a big pane of glass, floors dirty and sticky, woodwork rotten and damaged. in our room the painted walls had patches picked off, greasy hand prints, Rubbish on the balcony, looked like a building site. Wee on the carpet, filthy mattresses with fluid stains, dirty pillows, non laundered linen, dirty used towels, some of the bedknobs missing from bed frames, rusty towel rail, mould in shower cubicle, hairs in beds, stains on duvets, all the duvets and pillows were so well worn and used, needed replacing, heaven knows who used them or when they were last washed ! . curtain tie backs stapled badly to the wall, lamps were rusty, shades had stains, Kettle furred up with limescale, TV had smears and so much scratching across the screen, remote had no backing, The Bar was dirty, floor dirty, home made desk jutting out covered in paperwork, we were then told that there was a loud DJ set till gone 1AM ! was not mentioned in the booking. Next door was a squat with people gathering outside, mattresses at the windows. A girl hanging out the window yelling at her friend asking for booze and drugs. Outside the building the paint was peeling off all over, the signage was so filthy you could just about see the name of the SKUBA bar, It looked so run down and nothing at all like the pictures on the website. The whole area including this hotel looked like a drug den, a homeless persons squat. Run down and partially derelict. We were told to use going through the Bar to come in but that proved no security as anyone could walk in. Do not waste a penny going here. We left without unpacking, we could not sleep ON the beds let alone in them, The place is bad, no way up to a decent standard. A youth hostel is cheaper and definitely cleaner than this place, we left after finding a place to eat in Folkestone. Have asked for a refund but have not been given a reply.
Positive section of review
An excellent hotel. Lovely staff, very helpful and courteous. Great location for the city centre - easy to walk it.
Negative section of review
Check in felt a bit soulless as all done on self-service machine. It's always nice to speak to a person I feel.
Positive section of review
The location was optimal, perfect to reach basically anything on foot. The bed also supplied a great sleep.
Negative section of review
The bathroom is outdated, needs a makeover. You can hear everything through the windows even when they are closed. Unfortunately, there was a crackhead moaning all night which i heard.
Positive section of review
Location was convenient in the city centre
Negative section of review
The pictures in no way reflected the room I was given. Communal areas were filthy Walls in the room were dirty No air conditioning, fan only worked intermittently & opening any windows attracted swarms of flies Water pressure & temperature kept dipping in & out (scolding hot to cold) Provided with less than a third of a toilet roll for a 3 night stay Attempts made to contact the accommodation via their Whatsapp as requested were ignored
Positive section of review
Staff were fantastic.
Negative section of review
Just a lack of communication, regarding work going on, next to our original lodge.
Positive section of review
Convenience to town
Negative section of review
No instructions to use shower system. Alot of stairs, would try book a room on lower level if I went back