1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Lovely and simple breakfast procedure overseen by staff member of Mandy . My partner opted for the "walkers breakfast" and myself for the vegan option . Both days our breakfast was nicely prepared and served hot and tasty along with fresh juices and fresh coffee . The staff Mandy on Breakfast & also Housekeeping . Helen on front of house /Bar service were polite helpful and accommodating. A really lovely stay and we will re visit before the end of this summer .
Negative section of review
All in all a lovely stay . There are no negative comments to add
Positive section of review
The house and garden were very well cared for. We sat out in the late afternoon with the perfume of a stunning Wisteria wafting over us. The bedroom and en suite were both spacious and well equipped. We had a hearty breakfast to start our day and were very impressed with the quality of everything.
Negative section of review
Nothing really, my husband had to take extra care with the low doorway into the en suite but there are plenty of signs telling you to beware.
Positive section of review
The house is a lovely traditional build, nice original design, the room was small but very well planed, it had everything, even a wee table I could work at. The bed was comfortable, perfect for a short stay, it is in a nice neighbourhood a short walk into the city centre
Positive section of review
After many trips to London and always having a bad experience with hostel so happy I finally found the one :)
Positive section of review
The peace and quiet and views.The Internet was fast and stable.Excellent welcome Items.It was very clean.
Negative section of review
The water pressure.
Positive section of review
Location was good for what we wanted to do; towels and bed linens were good; kitchen was well equipped
Negative section of review
Getting in and out of the parking space was a bit of a challenge, but we managed; did not meet hosts; agent would only deal with problems by a phone call not an email, but as an international traveller, I didn't have roaming and could only use email, so issues remained uresolved during our stay; could benefit from more information on how to turn the heat on, and the towel rack warmer in the bathroom so guests avoid the cold; burned out lights need to be changed
Royal Tunbridge Wells, United Kingdom
Positive section of review
excellent room, super clean, excellent facilities in kitchenette, comfortable. friendly staff
Positive section of review
Lovely big spacious , airy room . Very clean and well stocked .
Negative section of review
Breakfast was disappointing but maybe because we were so late going in for it .
Positive section of review
Very comfortable and classy room and good location.
Negative section of review
£40pp for breakfast was too much so we ate elsewhere and also had to use thermal baths at that time 8.00 - 10.00am The limited times for access to baths was only indicated after the booking had been made.
Positive section of review
The central location, the comfortable bed.
Negative section of review
Check in was so disorganised. We tried to check in at 11 am when we arrived but were told the room was not ready so the person didn't check us in. We returned to the hotel exhausted after the Bruce concert to find quite a few people trying to check in. One person started dealing with us then in the middle of our paying for the room ( which should happen at checkout not checkin !) started dealing with another customer. It was unprofessional and chaotic and could have been avoided if the morning person had checked us in, regardless of the room being ready or not.