1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The property was beautifully furnished and very comfortable. Gerry made us welcome and the breakfast was lovely, I am a vegetarian and I was very well looked after. We will definitely be back.
Positive section of review
Spacious - functional - nice decor - excellent shower/bathroom…. excelkent room facilities and size
Negative section of review
Do like having a window open for fresh air.
Positive section of review
It was a great location in the centre of the city. Everything was so easy to get to.
Positive section of review
The reception area had been designed well, unfortunately prioritised over the rooms.
Negative section of review
We checked into the hotel and went into our room to find the carpets hadn't been hoovered, there was poo right up the toilet and there a blind missing on the window. We left not long after as we had some activities booked in Blackpool but kept questioning ourselves as to whether the hotel would be okay to sleep in. We came back at around 10pm due to our busy day, only to find a big pool of blood in the bed! With another dark patch that looked like mold. We went to reception to check out and ask for a refund, baring in mind it was now 10.30pm at night so we had to look for another hotel!! as we didn't feel comfortable sleeping here. They then passed our details onto the manager, David and said he would give us a call at 9am the next morning. However, no call received so we gave them a call ourselves and were told that they would call back shortly. No suprise, no call back, again! We then got in touch with booking.com to see if they could help with the issue. After 24 hours, booking.com also hadn't had any correspondence from the hotel, so 3 times we heard nothing back! The day after, we walked back into the hotel to ask for our refund, which Edward was happy to do there and then. Overall, we were very disappointed with our experience. Especially with the amount of hotels and B&B's in Blackpool, you would think they would do their best to keep the place spotless in order to bring customers in. We've stayed in numerous hotels in Blackpool and unfortunately, this one so far is at the bottom of our list.
Positive section of review
Couldn’t gain access to the property through self check in.
Negative section of review
Couldn’t gain access to the property through self check in.
Positive section of review
Room was spacious. Kids really liked the hotel
Positive section of review
Very happy with stay. Staff very friendly
Positive section of review
Excellent location, good breakfast.
Negative section of review
Room was small for the price.
Positive section of review
Good location and views
Negative section of review
Bathroom in balcony room suffers from a lack of privacy with the toilet so close to the bed.
Positive section of review
Staff very helpful
Negative section of review
Very good location