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Stoke on Trent, United Kingdom
Positive section of review
Modern / clean / compact rooms with great beds and full kitchen and bath located on the site of the old Spode factory grounds. 10 min. walk from train station. Lots of ammenities right around the corner.
Negative section of review
A small table to eat on would be nice.
Positive section of review
The staff ultra polite and freindly. Breakfast excellent extremely clean hotel in all areas.We had a small double whilst very very small``` it was beautiful and very comfortable would pick larger room next time
Negative section of review
Nothing all of out stay was great thank you.
Positive section of review
Good clean and tidy accommodation. Easy check in and out. The breakfast was freshly cooked to order. There was a good supply of tea/coffee/chocolate in the room. Plenty of on site free parking.
Negative section of review
There was no on site restaurant. The room was very warm and being ground floor I didn't want to leave windows open all night
Positive section of review
Well situated, caravan was fantastic had everything you need. Aldo on site a Bar restaurant with good meals. Also close to other areas to visit
Negative section of review
No dislikes
Positive section of review
Good. Plenty of choice for breakfast. Ideal location for our visit to Bletchley Park and journey home.
Negative section of review
Air conditioning didnt work and room was rather warm.
Positive section of review
It's a beautiful building and the rooms very lovely.
Negative section of review
This stay was expensive but very disappointing and overpriced. I still can't believe the prices of things. When we first arrived we ordered some sandwiches at the bar, all about £10 each. I was utterly stunned to see they were using the thinnest bread imaginable for them, I think it was the cheapest Tesco Value bread money can buy! My salmon sandwich came with no cream cheese or chives and a big spread of butter instead which was revolting. At breakfast the next morning toast was this same thin excuse for bread and I still can't believe a place is getting away with that! There were never any potato cakes on the menu and clearly, they advertise having things that they never actually buy in. It's insulting to customers to charge such huge prices and provide such awful food. The rooms we had were lovely and large and expensive. The toiletries were nice but having used one set of bath foam one evening on the children housekeeping didn't bother to replenish them the next day which was disappointing and parsimonious. I think for us, everywhere we looked were corners being cut and customers being taken advantage of. I didn't use the Spa treatments but the pool was grotty and needs a refurbishment, it looks nothing like the pictures. Staff were mostly either young and feckless or much older, unsmiling and incredibly curt to the point of almost being rude. We booked it as it was advertised as having 12 or so acres but when we asked about going for walks we were told there was one short circular, or we could go for a wander on the golf course but to watch out for golf balls. Unbelievable really. One of our guests didn't like dogs and apart from dogs on leads in the hotel outside it was a free-for-all all with no dogs on leads and this impacted his enjoyment and stay.
Positive section of review
Great location and atmosphere in the pub.
Positive section of review
Food and ambience and location
Negative section of review
My room was put next to the lift and it was going all night . Not expected at all£167
Positive section of review
The staff were very friendly
Negative section of review
Bed very springy and uncomfortable
Positive section of review
Location Architecture
Negative section of review
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