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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Friendly and helpful staff,. The location is so near all available transport,. buses taxi ,underground tube,, Paddington station is a five minute walk away,.kenington park is a cross the road, restaurants shops and cafe nearby....
Negative section of review
The size of the shower in our room.. it was too small
Positive section of review
The breakfast was really good and complete. The room itself was comfortable and the check-in process very seamless. The hosts were very responsive and ready to help.
Negative section of review
The bathroom was cold, although the heating was working in the bedroom. The temperature difference was not pleasant.
Positive section of review
Restaurant food was excellent, highly recommended. East to find and plenty of free parking. Uber also available locally.
Negative section of review
Room was tired, mattress and bed uncomfortable. Bathroom extremely small, which was the exact width of the shower. Unable to turn round, very small. Mould on mastic in shower tray. Carpet in corridors to rooms very tired and not a pleasant smell. Images on website look a lot better than reality. Breakfast, lack of staff resulted in slow service, quality of offering was poor. Very dry rubbery scramble egg, suggest checking the temperatures on food as just about warm. Staff were looking after reception desk, kitchen and front of house. With around 6 dinner, could have been better. Hotel management need to look at having member of staff full time front of house, rather than try and look after reception at the same time. When I checked out, no staff present, had to leave key card on front desk.
Positive section of review
We had a lovely time. Very friendly staff and a lovely setting. Outstanding breakfast at Jenny’s.
Negative section of review
Room was wonky 🫣
Positive section of review
Right next to Paddington Station Very friendly and helpful staff!
Negative section of review
Everything makes noise!!! Everywhere you walk. It was annoying you can hear everything around, especially the footsteps from above
Positive section of review
Lovely surroundings and reception area and good breakfast range
Negative section of review
We had a courtyard room not in the actual hotel which we hadn't realised and the room was a bit gloomy and tired looking with a loose toilet roll holder no toilet roll replacement (which we needed to ask for) and a light in the bathroom which kept flickering on and off. For the price we found the room shabby but convenient as we were attending a wedding in the hotel
Positive section of review
Excellent, breakfast for coeliac was brill.
Negative section of review
Could not get aircon to work
Positive section of review
The caravan was very clean and homely.
Negative section of review
No tea/ sugar. No salt or pepper. No spare bin bags.
Positive section of review
Nice food good atmosphere
Negative section of review
Too many staire
Positive section of review
Clean and comfortable
Negative section of review
TV didn’t work properly