1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I’ve stayed here before but it was just as good. This time Stayed in a family room it was very spacious and comfortable, bathroom was very clean and the shower was good. Lovely staff who are also very helpful. The rooms are mostly upstairs, away from the restaurant so you don’t get disturbed or feel as you’re staying in a restaurant. I like how you can easily go down for a carvery/ breakfast. Plenty of shops nearby for takeout, or off license. Plenty of parking
Negative section of review
I did find the family room to be quite dusty. I did put it down to cleaning not being thorough but i think it was just the room. It is a restaurant so have to allow extra time for checking in, but doesn’t take too long
Positive section of review
The location of this property was perfect for our trip. We were able to walk to Old Trafford, The Quays and also into the city. Instructions to get the key from lockbox were good, but we had so much trouble with locking the door to the apartment. Good to have an apartment for 4 people to stay together, although it was smaller than it looks in photos.
Negative section of review
The apartment was filthy, unsure if there was even a clean in between guests. The property manager has let themselves down as it could have been a great stay. The bathroom was moldy, had hair on the floor, towel rails hanging off the wall, and a wet towel left in bathroom. Cutlery had been put back in the drawers unclean, previous guests' had left rubbish.... altogether a very disappointing start to the trip. Puts you off these types of listings for sure.
Positive section of review
It was clean and the room upgrade made our stay comfortable. Staff were pleasant .
Negative section of review
The breakfast was cold and would be much nicer if served fresh. I asked for 1 hour late checkout and was asked for 50 pound . Small gestures can be very good for business especially if no impact on business . Bar closed too early with no option of room service. Area around hotel being renovated so very unsightly .
Positive section of review
Lovely little apartment which was clean and very comfortable.
Negative section of review
N/A
Positive section of review
Bed was comfortable and bathroom modern and clean
Negative section of review
The curtains were falling off the rail, stains on the lining. The bathroom door kept sticking when closing the door and became very difficult to open. No welcome pack in the room and no details for wifi
Positive section of review
The place was clean , near the entertainment.
Negative section of review
- No WiFi -No Parking -No Bath Towels
Positive section of review
The staff were great. The location is good.
Negative section of review
The bed was worse than one of those fold out beds! The 'scrambled eggs' had the texture of a warmed over chocolate mousse. Inedible. The entire breakfast is pre-cooked and dry... which I could understand if the hotel was full... but if you only have a few in, the eggs, bacon, fried bread and toast can be cooked to order. It certainly sounded like there was enough staff in the kitchen. This is just lazy. The hotel was almost empty... It would have cost them nothing to give me a decent room.
Positive section of review
The room was newly painted and very clean.
Negative section of review
I requested a twin bedroom as I was travelling with my daughter. We arrived to a double bed not the requested twin bed set up.i didn’t mention it as we were late arriving and wanted to get settled. The dog was made most welcome, thank you. Staff were nice. No en-suite facilities, perhaps I didn’t read the hotel info properly. Very basic but very clean. The bathrooms were very clean and newly painted but the shower on its own went freezing to scalding with a few seconds to wash inbetween. The shower room with bath and loo in it was fine for my daughter. The workmen on the roof at max volume, starting at 7:30am was an unexpected surprise.
Newcastle upon Tyne, United Kingdom
Positive section of review
The aesthetic and all
Negative section of review
Nothing
Positive section of review
Location
Negative section of review
Rundown and dirty