1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The sitting area was well set up, very decent sized TV and the kitchen was a nice set up too. There's not netflix however there is prime so your able to watch things on there. Also have access to YouTube. It was a visually a nice play to stay at. The key lock Box is easily accessible, just need to work on providing the check in details on time. The roads quiet at night and because the walls are thick you can't hear any of the neighbours. There isn't free parking and I forgot to pay for parking but luckily I got away with it. Bare in mind you can only pay for parking for 2 hours there. There are countless places to order food from at night, and most are open until 4-5am. The accommodation was as clean as it could be, the washing detergent used isn't the nicest so could possibly find a different scent to use. It was a good stay, and with minor adjustments the stay will become the perfect place.
Negative section of review
No check in information was given. I had to spend 20 minutes on the phone to booking.com just to be told if no one contact me in 30mins they will provide me with replacement accommodation. I had to research Bella ruiz online to call directly and have the information sent over to me, I had to call twice. And the person i spoke to couldnt give me the code over the phone, even though i verified who i am. He did try to help though atleast. Other thak him there was no one else that could help me at that point not even booking.com. Why is a wrong contact number provided on booking. Com? I was sent an email with that number saying to reach out with any queries, just for the answerphone to say the numbers not in service. So let's say there was emergency, who do I contact? Outside the accommodation wasn't ideal, cigarette butts and animal faeces. Obviously its not something that is upto the propertys owners to deal with and its very minor, but thought id point it out because a lot of flies are attracted to it and when you open the windows they all come in. The rooms was overly hot at night, and when you open the windows a lot of flies come in. Maybe get some fans just for the hotter seasons? Also you need to put washing up liquid or hand wash in the kitchen as well, just to wash up the odd one or two items rather than putting on the dishwasher, that could help save on the bills in the long run. The pillows could do with being thicker.
Positive section of review
Good location.on main avenue walking distance from station. Good connectivity to Airport by bus and city centre by train. Close to restaurant and provision store and canalside walks
Negative section of review
Narrow stairs no lift. Unpleasant staff behaviour. Room cleaning service lackluster Cockroach in the bathroom. Indian curry food not allowed in room.
Positive section of review
The staff was very kind and accommodating! Nii was the best: personable and friendly and willing to assist in any and every way possible.
Negative section of review
The location of the room (felt a bit stuffy), but the great hospitality of Nii and the ladies who provided breakfast countered this, lending to a favorable and pleasant stay.
Positive section of review
Vicky was super friendly and helpful. Our room was beautiful and well equipped. Breakfast was delicious.
Positive section of review
nothing , the owner never answered the phone and left myself stranded in the middle of town,
Negative section of review
being ignored and my money being taken
Positive section of review
Friendly staff, comfortable stay and excellent location for visiting the O2 and Greenwich.
Negative section of review
Nothing
Brighton & Hove, United Kingdom
Positive section of review
Everyone polite and helpful. Ideal location. Lovely decor. Peaceful and relaxing.
Negative section of review
Nothing.
Positive section of review
Comfortable bed and super convenient location
Negative section of review
Poor seat in room to work from lack of toiletries and poor mirror
Positive section of review
Restaurant food was to a high standard
Negative section of review
Room was a bit scruffy,dated,it rained quite a bit through the night and directly outside my bedroom window the gutter above was broken so water poured down onto something at ground level and made a noise which kept me awake
Positive section of review
Staff exceptional. Good breakfast.
Negative section of review
Rooms need updating.
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