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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Breakfast was fantastic. The meals on offer in the hotel in the evening (not included in price but still very much part of the package) were incredible, as were the bar staff and the welcome in general, thank you!
Negative section of review
Couldn't really complain at all.
Positive section of review
The staff were welcoming and friendly. The atmosphere along with the food in the pub was great
Positive section of review
The desk staff were very friendly and helpful Refreshing to see people happy in their work
Negative section of review
The rooms are very tired and jaded, the carpets could do with a good clean ir being replaced. One of the mugs left on the table was chipped. The safety catch on the window was hanging off, the curtains were missing a couple of rings so they didn't close properly
Positive section of review
Wonderful place to stay. Staff were top rate. Meals were outstanding.
Negative section of review
Garden Room was so nice, but damp smell from on suite was quite strong. Grouting in shower needs repair.
Positive section of review
Finally got a new room on the last day after a lot of complaining.
Negative section of review
We arrived and had a view of garbage, making it impossible to open the window. We accepted this. Later in the evening, when we wanted to sleep, there was a leak directly above our bed, soaking all the blankets. When we reported this, we were told there were no other rooms available and we had to figure it out ourselves. We ended up sleeping on the floor, and when we asked for blankets, there wasn't even one available. Trying to call Booking.com required us to scour the internet just to finally reach someone. We are not even getting half of our money back, only 1/4, while we believe we shouldn't have to pay for at least one night since we didn't even sleep. The sink was goggled. DO NOT CHOOSE THIS HOTEL!!!
Positive section of review
The good condition of the facilities. Nicely equipped and cosy.
Negative section of review
There were some spiders around on the walls.
Positive section of review
Beautiful decor , clean and so comfy . Perfect 🤩
Negative section of review
Nothing
Hednesford, United Kingdom
Positive section of review
Lovely shower property nice and clean too
Negative section of review
TV reception wasn’t great
Positive section of review
Location, facilities.
Negative section of review
Loud guests at night.
Positive section of review
Fairly modern
Negative section of review
Got relocated from the city centre to another location out of the city. One room had ‘maintenance issues’ so then we were provided with camp beds instead (one bed without any bedding). The back door in one apartment leading to a communal area did not lock so we stayed in an apartment that other people could get into. I even asked other people staying how to lock the door (incase we were doing it wrong as they suggested), the door was broken, I called numerous times to ask if someone could come to fix the door and was left. Would rather camp