1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The help from the staff was excellent and extremely important to me
Positive section of review
Nice large comfy bed. Good quality tea & coffee in room
Negative section of review
Bath very high and difficult to get in to to use shower and no mat made base of bath slippery
Positive section of review
Good location for centre of town and transport connections
Positive section of review
Location was close to an event we were attending.
Negative section of review
Rooms were very small, but pleasant. Breakfast was odd, paid for separately, and sat eating it on our knees as there were no tables to sit at. Reception staff sat at a desk by the entrance sat on their mobile phones most of the time.
Positive section of review
Great team, the manager and staff are excellent
Negative section of review
Nothing
Positive section of review
Location, comfy bed, late check-in
Negative section of review
Broken card-lock on room's door, low water pressure, refunded deposit only for one card (one person) at checkout (we were two), but realised too late!
Positive section of review
None available
Negative section of review
Shower really small
Positive section of review
The views
Negative section of review
Breakfast was good but could of improved on times and contents.
Positive section of review
The staff
Negative section of review
It was a little tired
Henley on Thames, United Kingdom
Positive section of review
N/A
Negative section of review
The hosts were lovely. The main area was very nice and had good facilities apart from old bed pillows which were very flat. The bathroom let the property down as it was very dated and extremely small. The floor was extremely dirty and the towels provided were very old. There was an old bath mat and toilet mat which were grubby. It stated that toiletries would be provided there was plenty of shampoo and conditioner but no shower gel. I wanted to tell the hosts but we were too embarrassed. The owners are a lovely couple and I'm not sure if they were aware on how bad the floor in the bathroom was. My advice would be to give the bathroom a complete make over as the rest of the property was nice. The rating on Booking.com doesn't reflect the Apartment as a whole.