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Positive section of review
Excellent location, very comfortable rooms and bed - could have happily slept in that room much longer than 1 night. Good choice of food at breakfast (and drinks). Comfortable and ambient vibe in the hotel - it was really calm and comfortable in the evening. If you forget toilettries you can ask them at the desk
Negative section of review
I sent the hotel 2 messages on the 7th and 8th February about our check-in time. Our transport wouldn't get into London until 10pm, and I needed confirmation that a late-checkin was acceptable. Didn't get a response from them until the 22nd of February... We stayed there as a couple. We were given 2 key cards, but only 1 of them worked in the lift. We were advised by someone who worked there that only 1 card worked in the lift & one worked on our hotel door. The key cards looked identical - This isn't practical at all as it meant if 1 of us needed to leave/go downstairs we'd need to take both cards to access the lift and then the room, leaving the other person in darkness in the room (need to plug-in 1 keycard to activate the lights)... Stayed in many hotels, but none were as much of a faff or had such a weird system. Why not just allow each keycard access to activate both the lift and the doors? Breakfast system is a bit chaotic - it could do with some sort of 1-way system like a lot of other hotels do. A lot of people were knocking into each other and squeezing through the tight spaces where the got food and drinks machine are located.
Positive section of review
Fabulous hotel and very friendly staff. I have stayed here a few times now. Always in a different room / suite. Prefer the upper floors to the basement where I stayed this time. Due to poor views and aircon unit noise.
Negative section of review
Basement rooms are accessed externally from main reception. They just don’t feel as decadent as being inside the hotel. Large suite with a spare empty room devoid of any furniture and access through empty room to bathroom. What I didn’t like was the sound of what I thought was a washing machine all night long adjacent to the room. But what is in fact air conditioning units outside of the windows. The views from the windows whilst allowing light from outside inwards. Unfortunately looked out onto hotel junk and a step ladder. Looking out onto plants would be far nicer.
Newcastle upon Tyne, United Kingdom
Positive section of review
Ideal location , such friendly staff and lovely rooms. Would definitely recommend this hotel and Newcastle in general and they are such friendly people. Very accommodating
Negative section of review
N/a
Positive section of review
Comfortable, clean, good location, friendly staff, not too far from city centre. Lovely breakfast .
Negative section of review
Nothing
Positive section of review
Location good. Thirty minutes walk from West End. Pubs and Restaurants nearby. Accessible by tube.
Negative section of review
Room was very small. Few facilities in the hotel. Everything was automatedd from check in and check out to maintenance queries. Not a lot of staff
Positive section of review
Very nice, quiet place. Professional and discreet service, just the way we like it.
Negative section of review
There was nothing like that. It was perfect.
Positive section of review
Excellent location for overnight stay. Very comfortable. Would use again.
Positive section of review
Perfekt location. Love the kichen. Great staff.
Southend-on-Sea, United Kingdom
Positive section of review
Loved it so comfy would go back
Negative section of review
It was near everything and the Debbie was so friendly
Weston-super-Mare, United Kingdom
Positive section of review
Location and car park
Negative section of review
Room was small