1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Early check in appreciated. Staff at reception pleasant and helpful. Single room adequate for overnight stay but might struggle if lots of bags. Room clean and bed comfortable. Did not have cooked breakfast however more than enough choice for continental breakfast. Excellent location for Royal Albert Hall with underground stations and bus stops within 5 minutes. Would stay again.
Positive section of review
It’s the second time I’ve stayed at the Shireburn Arms and recommend it as it is set in wonderful countryside, the staff are very helpful and friendly and I thoroughly recommend the fare. There is a good menu to choose from, the food was excellent, very generous portions and very fairly priced. The bedrooms are a good size, very comfortable and very clean.
Positive section of review
The doormen were courteous and attentive. The lobby is large and welcoming. Bar and restaurant service was variable though the food was very good. Room service was quick and delivered very good food. Large room, for a UK hotel, with many stylish touches. There is an excellent art program which operates throughout common areas.
Negative section of review
There was no concierge and, therefore, no distinct offer from the hotel and its staff to ‘go the extra mile’ as befits a 5-star hotel. Pillows were terrible. First night - Sunday - service in the bar was poor. No proactive service as empty glasses and water jugs sat around. The manner of service belied a lack of staff training. We popped in for drinks with friends a couple days later and an older guy was running a much tighter ship. The hotel is well situated if you want to be out of the thrum of downtown. Due to the development of the city the hotel is now penned in by apartment and office blocks. A vertical garden and other conscious green spaces would help soften the sense of being surrounded by brick and concrete. I rate this place as a very good/excellent 4-star hotel but struggle to see it as 5-star. In fairness, the hotel is priced like a 4-star.
Positive section of review
Breakfast was just instant porridge and coffee. The room was fabulous - every last detail was made to make our stay comfortable.
Negative section of review
Attention to the towels would be good. Not as white anymore and an odor that wasn't pleasant when they where wet from drying off.
Positive section of review
Nice quiet location, good breakfast and clean room. Also only a short walk to a pub for an evening meal.
Positive section of review
Great location, great staff very helpful. Lovely restaurant and bar. The room was comfortable.
Negative section of review
There was nothing I did not like.
Positive section of review
Lovely property and friendly host. Highly recommend!
Negative section of review
Nothing here to dislike!
Positive section of review
Good parking. Well equipped.
Negative section of review
Television needs to be replaced, plus remote did not work properly and picture kept pixellating badly. Bed not comfortable/large enough for us. Microwave tucked away in a cupboard, heavy to lift out.
Positive section of review
Peaceful
Bury Saint Edmunds, United Kingdom
Positive section of review
Average
Negative section of review
Presentation and choice below average
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