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2
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Abbots Bromley, United Kingdom
Positive section of review
The room was lovely and clean and had everything that you could need. The area was also lovely and very quiet. There were nice places to eat and spaces to park. Breakfast was also plentiful.
Negative section of review
The shower kept overflowing when in use and had to remove the plug so that it would drain and not overflow. The temperature was also difficult to maintain. The bacon was also overcooked on one morning at breakfast and could not cut but it was fine the next morning.
Beeston Hill, United Kingdom
Positive section of review
Beautiful apartment, well equipped, stunning views and reasonably close to the centre, probably half hour walk.
Negative section of review
I may have misunderstood the access details but did get in finally. My main issue is despite ringing the number for the owner and leaving voice messages to say I couldn't access the property. I never got a response and could have had to try and find alternate accommodation had I not figured out how to get in
Positive section of review
The bedroom was lovely, but there was a problem with flushing the toilet which was not resolved during our stay.
Negative section of review
The staff were poor. Not very interested in the fact that I had problems with mobility. We met friends for Sunday lunch which was poor. Meat undercooked, also vegetables the same.
Positive section of review
Good breakfast, regularly replenished. Room very clean. Convenient and quiet location.
Negative section of review
bed was hard in room 155.
Positive section of review
Location was good. Rooms clean and comfortable. Departure board was useful.
Negative section of review
Food was average for the price. Gluten free options were minimal. Walking route from the multistorey car park was confusing as was the route to the terminal. I appritiate there is a lot of building work going on but signage could be a lot better.
Positive section of review
I liked the breakfast, the location, the view and how comfortable bed was
Positive section of review
The location is good. It's close to the station. The room is quiet.
Negative section of review
Update: I was scammed by this hotel who retained my deposit of 100 pounds without even attempting to notify me. I found out today (May 17) that they deducted my deposit on my credit card and reached out to the hotel. According to them: "unfortunately our housekeeping reported cutlery missing in the apartment after your check out, for that, we retained the deposit." I did not use any cutlery at all, and they didn't bother to tell me at the day of my checkout, and just decided to keep them money for themselves. I can think of nothing else other than this being a pure scam. I will file a complain to the hotel management and Booking.com, as this claim is unacceptable and the way the hotel handles this is unacceptable and unprofessional. I would recommend avoiding this hotel for the sake of your sanity. Original review: The only bed in the room was a wall bed, which is unexpected and unusual for a standard room in a four-star hotel. I would have avoided this hotel if they had mentioned this in the description while booking.
Positive section of review
Really comfortable. Well equipped. Dog friendly. As advertised.
Positive section of review
Hotel was lovely with a great location
Negative section of review
Bathroom was quite tiny and cramped
Positive section of review
An excellent friendly place to stay.
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