1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were exceptional - really helpful at all points, including our requests in advance of arriving. The room worked well for us. Breakfast was spot on, catering for our very different requirements. There was plenty of flexibility regarding our dining request in the evening.
Negative section of review
Only staying for one day. We need to plan better, so we can enjoy Helmley as a base for longer.
Positive section of review
My stay at Park Manor Hotel was very enjoyable. I was walking the Cleveland way, I needed to dry all my clothes. The receptionist offered to dry them all for me with no charge. Staff were great breakfast was very good. Would definitely recommend this hotel.
Positive section of review
My daughter and her partner stayed at the snug to celebrate her 21st birthday. She had the best time! The accommodation was just as expected. The communication from the staff was great. The location was perfect!
Negative section of review
The accommodation upstairs was a little noisy. This is not a negitive on the snug as this was raised with the staff, and they addressed it right away, they we're very thankful for us letting them know. This just goes to show the amazing level of customer service you get 🙌 There are no negatives with anything in the control of Snug and we'll 100% being coming to visit
Positive section of review
The bed was comfy, the room was very clean and the staff we met were professional and polite
Negative section of review
Nothing, it was just as we expected
Positive section of review
It was better than my expectation. Cleanliness was up to the mark. Very good service.
Positive section of review
Clean, modern, convenient location. Good food and value for money.
Negative section of review
No sound on BBC 1.
Positive section of review
The property was clean and location was good.
Negative section of review
The staff was bit rude.. Maybe they were overworked.
Positive section of review
Loved the runway view room!!
Positive section of review
Food was great
Negative section of review
Room had a strong bleach smell and the bed was very hard. Also Ants in the room.
Positive section of review
Is very good
Negative section of review
Everything is fantastic