1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
It is not at the center of Newcastle but for me whose destination is the Discovery Museum it offers a not bad position within 30min walk. The owner is pretty kind and you can join them watching football matches at the bar near the entrance.
Negative section of review
My chair had a leg loosen, but that’s not a significant issue, just sometimes annoyed me when working at midnight.
Positive section of review
The staff was kind and very helpful. The people were kind as well. It was easy coming and going. The communal areas were good and plenty to do. I could ask plenty of questions and the location is fairly central. Overall a good experience.
Negative section of review
The bathrooms were very outdated/small and the private ones were too few. It was the only place I could change in private. The beds are so small and cramped and everything in the room was noisy. Some people in my room didn't care at all about how much noise they made, but that's what happens if you room with other people. Plenty of people did not clean after they had been to the toilet and the staff sometimes left our room door open. Thankfully, my things were locked away.
Positive section of review
Welcoming staff at the front desk Quiet rooms, quiet enough corridors - if you can find your room - a real maze ! Very Good location from the train station and to go out for dinner
Negative section of review
The breakfast was an absolute joke, it had been move to another place and was not set up well. By 08.30, there was no more fruits (only pieces of skin), no more pastries, horrible instant coffee, no alternative milk and glassware for the "juice" unhelpful staff
Positive section of review
Location. Facilities pool, sauna steam room. Close to shops and retail parks. Ample parking
Negative section of review
Blasé attitude shown by staff. Not unfriendly just indifferent. The one notable exception was the young receptionist who seemed to have genuine customer service skills. The food was very much like the rest of the experience, not good, not bad, mediocre just about sums it up. It's a handy place to stay, but a bit overpriced for what you get.
Positive section of review
Beautiful, clean, tasteful, very conveniently located, spacious, free car park
Negative section of review
I would’ve liked a little more for breakfast. I had salmon and scrambled egg on muffin which was great but would’ve liked just a bit more fruit or bread/pastry option to pick at. That would’ve made it perfect for me. Even if just a slice of toast with butter and jam.
Positive section of review
Service, comfortable bed, Prosecco and snacks on arrival.
Negative section of review
Size of the room and nowhere to hang clothes
Positive section of review
Excellent location for town walk about, lovely and clean
Negative section of review
Nothing to moan about
Positive section of review
Location perfect, staff very friendly.very clean.
Negative section of review
Lots of narrow stairs to the room.blinds in the room didn’t close very well .
Positive section of review
The perfect property for a relaxing few days.
Negative section of review
The toilet in the main bathroom has very low water pressure and often takes a few attempts to fully flush.
Positive section of review
Comfortable and clean, great for disabled