1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
So the previous occupiers left the keys in the property which meant when we went to the lock box it kept saying the keys were there even though it was past the check in time. I rang phone number given on the booking and they were persistent at trying to help me but it required a supervisor and waiting which was fine as we knew they were helping. Great location! The windows overlooked royal mile/high street. Was much quieter than I had expected. The sofa wasn't super comfy but my daughter was OK sleeping on it. But all round we were happy for the price we paid. Would stay there again.
Positive section of review
Stayed here two nights for local wedding. Excellent staff helpful and accommodating. Nice modern decor and comfortable seating - good bar. Rooms were well decorated and clean. Comfy beds, good shower. Food at dinner was very good and also good breakfast choices. Dog friendly although we didn’t have one - dogs were obviously welcomed! Good private car park. Much better than it looks on booking website!
Negative section of review
Only negative comment is that my poached egg wasn’t soft enough!
Positive section of review
Location is very good, near the metro. If walking by foot, again near important stuff. Everything is clean, there are towels, wc toilet paper, there is wifi and all.
Negative section of review
The code for entry is given upon our contact when we were at the door and we had to wait for it. 2 shared bathrooms on 8 rooms are too little and this is not good.
Positive section of review
Lovely place locals friendly lodge was beautiful had everything you needed very comfy will book again
Negative section of review
Stay wasn't long enough
Positive section of review
Location staff and cleanliness all above what I expected with the price I payed
Negative section of review
Nothing
Positive section of review
Everything was great
Negative section of review
Nothing
Positive section of review
Everything
Positive section of review
Location
Negative section of review
Miscommunication between booking.com and the owner regarding the room facilities, had to sleep on the floor not good, the windows don't close properly, the radiator in the bathroom doesn't turn off at all, the housekeeping staff aren't aware of things not working in rooms or rooms in general, such a shame because the location is perfect but unfortunately we didn't get what we booked even after verbal communication and confirmation before booking.
Brighton & Hove, United Kingdom
Positive section of review
Location
Negative section of review
Window broke when opened and was close to crushing my hand then the hotel decided to charge me for a window that they had not maintained or checked as was clearly dangerous and in need of maintenance brackets where rusted so was no wounder it broke they charge me £200 which is only money I have for a hotel tonight an food both days so they have well and truly left me in the worse situation
Positive section of review
Nice place