1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The decor was brilliant. The bead was SO comfortable! Easy to find, within walking distance of main attractions/sites - but also close to tube station.
Negative section of review
The bathroom was very small.
Positive section of review
Stunning property and spa. Front of house staff exceptional but spa staff were either very attentive or completely disinterested.
Negative section of review
Both saunas weren’t at temperature both days with no explanation.
Positive section of review
It was a beautiful property where the character of the building had been retained whilst providing all modern comforts
Negative section of review
There was nothing to dislike.
Positive section of review
Location very convenient for an early departure, room was very clean and staff I interacted with were very pleasant.
Negative section of review
The tech seems good to start with, but the constant need to either use your phone to turn off a light, change the heating or use the blinds got a bit tiresome especially as I had to wait around 15 seconds for it to connect to the WiFi every time I had to use it..! The bathroom is very compact, so when showering the water goes all over the toilet you need to wipe that down before you can use it again.
Positive section of review
Great location all looked new and very clean and comfortable bed was very cosy and all that you needed
Positive section of review
Lovely quiet location a few minutes walk from the town. Nice swimming pool and delicious breakfast
Negative section of review
Whirlpool wasn’t working and no tea and coffee facilities in the room, dining room staff lacked experience and/or training
Positive section of review
We use this hotel when we visit family in Birmingham, ample parking, comfortable and clean
Positive section of review
Excellent location. Clean comfy room. Good breakfast
Negative section of review
£39/night parking
Positive section of review
Excellent breakfast and accommodating staff.
Negative section of review
Nothing
Positive section of review
It had parking.
Negative section of review
The room rate said it includes a bottle of champagne or wine but this was refused, blaming the old owners. The listing on Booking.com was misleading and as a result we felt let down and over charged for a small room in an average pub. The breakfast was poor too. The beans were cold and the rest was very average and cooked in too much oil. We especially enjoyed the smell of disinfectant and slopping of a mop right next to us as we ate! A very disappointing visit.