1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I’ve wanted to try this hotel for a while and it exceeded my expectations. Stunning interiors inside and outside, staff fabulous and lovely choice of areas to sit and drink.The location is ideal, cliseti a good selection of bars and restaurants. I will definitely be returning and trying other Dakota Hotel locations.
Negative section of review
Nothing, our trip was perfect.
Positive section of review
Everything! The lovely reception staff, Ayesha in particular was very welcoming and friendly. The room was lovely, comfortable and clean. Breakfast was super. We were lucky enough to be given a free upgrade and enjoyed a coffee and biscuits in the executive lounge.
Negative section of review
Nothing that could be changed but the location is rather odd, practically in an industrial estate. There's no pavement for pedestrians but probably when the hotel was built it was an assumption that everyone would use cars or taxis - but now in greener times, more people use public transport and need to walk from the bus.
Positive section of review
The room was excellent and the breakfast very good, staff member checking in for breakfast was friendly and professional The spa area was a little overcrowded but ok
Negative section of review
The staff member on reception at checking in, and out was unfriendly and looked miserable. At the spa area there was some maintenance work going on for the duration of time I spent there, and several men working on it. There was no sign to say this was happening and no apologies from the workmen, also I don't think the job needed three men working on it. The coffee machine in the room was not working, and the shower was luke warm. Lastly, I was extremely disappointed and concerned that I had been charged three times. I checked my credit card statement and there were three transactions, one for the day I checked in and two on the day I checked out. I didn't understand why this needed to happen. The staff member on check in explained that an additional 15 per cent would be added and then reimbursed. I had no additional expenditure during my stay, so surely the bill should have been the original cost of my room with the 15 per cent reimbursed. However, I was charged the original cost of my booking, plus an additional 15 per cent twice! I find this to be unacceptable. This is very bad practice and should be reviewed, this had never happened to me with any other hotel I have stayed at. This ruined the stay for me and did not create a good impression of the hotel
Wotton under Edge, United Kingdom
Positive section of review
The building itself is beautiful and the communal areas are clean and well updated. The grounds are beautiful and well kept.
Negative section of review
The rooms are completely outdated. The bedding was clean which is great but the room itself was so tired and worn out. The bathroom all needed a good clean. A guest from the night before shampoo bottle was left in the bathroom and we were given no toilet paper on arrival. Luckily we were with a group of people attending a wedding who were next door to us who gave us one of theirs.
Brighton & Hove, United Kingdom
Positive section of review
Room was immaculate. Very clean, very spacious, and incredibly comfortable! Staff were polite, courteous and very helpful.
Positive section of review
Really friendly staff, great breakfast and a lovely room with views across the Loch!
Negative section of review
Nothing
Positive section of review
Very good location close to Heathrow. Parking available under hotel.
Negative section of review
Not luxurious, but fair priced and convenient. Good no-frills place to stay in a good location.
Positive section of review
Location was outstanding , beautiful decor , well thought out !
Negative section of review
Was all good , no negatives !
Positive section of review
Very clean, great location, very friendly.
Positive section of review
Not applicable
Negative section of review
Disappointed hotel and restaurant was completely closed on Sunday evening with no way to make contact with anyone
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