1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff are lovely. The location is great - a few minutes from a subway line. Upon check in it was clean and warm. The room was nice and equipped with everything you need for a comfortable stay- a kettle, iron, hairdryer, etc.
Negative section of review
The room and especially the bathroom are tiny. The room we were in was not corresponding to the pictures of the room we booked via Booking. Cleaning services and change of sheets/towels during the stay are at additional cost and wi-fi is additionally paid too - £5 for 24 hours.
Positive section of review
To honest breakfast was a set menu of one provision only - English only. The bath and hot water was the best feature. The parking access and space were very tight. There was very little like here!
Negative section of review
I was told rooms are cleaned every 3 days, so towels are for 3 days prior to changing. No beds are freshened daily, no wifi in the room after being assured of availability, room appearance (old carpet, doors in need of face lift, old dated TV, etc) tacky and all for £170 per night, is not value for money
Positive section of review
Friendly staff.. prompt efficient service and always happy to help.
Negative section of review
Room was terrible paid for a premium room with river view. One small window but I could see the river. Carpet heavily stained that looked like dried blood lights that didn't work. Thick dust everywhere.. 2 beds pushed together to make a bad fitting big bed. Dial broke on the thermostat.Thats just on first looks. Then there is the "spa" this should be closed for health and hygiene. Hot tub missing tiles that I cut my toe on. Other tiles missing that's been repaired with concrete. Tiles around the pool cracked badly. The walls around the spa jave heavy mold and are litrally falling apart with big holes.. I paid £335 'for e nights bed and breakfast and I have stayed in cleaner Premier inn
Positive section of review
Friendly and efficient staff
Negative section of review
A long way from anywhere
Positive section of review
Loved the mood lighting
Negative section of review
Air con struggled to turn it off
Positive section of review
Absolutely everything
Negative section of review
Nothing at all
Positive section of review
Staff very friendly
Negative section of review
Room was not fit for purpose, show not designed correctly, expelling water everywhere, even though it barely worked and hot and cold fleeting between every 10 seconds
Positive section of review
The location.
Negative section of review
The house was disappointing; When we entered the house there was a very bad damp musty smell . The dishes; glasses; & cutlery were not properly washed & my husband & I spent the evening putting everything into the dishwasher . The work tops & kitchen floor had a fine black layer of dust . The towels were very thin & hard .
Positive section of review
Location
Negative section of review
No fridge