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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location, very modern and super clean. Rooms were big and not claustrophobic and free toiletries. Had a safe which was great. Housekeeping were spot on and room was immaculate. Reception staff were happy, polite and accommodating especially on checkin 17/05 evening. Health club staff were both polite and accommodating and area was immaculate and super clean - hotel has just renovated the pool area. Lots of parking especially in overflow car pack literally just opposite hotel where we parked all weekend. Hotel is spacious, modern and welcoming.
Negative section of review
Arrived late on 17/05 and decided to go to hotel for a drink to relax before bed - big mistake. Atrium area are was a mess, tables full of empty glasses and no where clean to sit. I had to clear 12 glasses onto another table so we could sit down. We counted well over 100 glasses left on vacated tables. Bar was quite busy and this reflected the bar staff moods. Small bald bar man was spectacles was extremely rude, obnoxious and pretended to ignore my requests. Asked about gin and was given a blunt answer ‘ we don’t serve that’ no other gins offered. Brought drinks and was charged £13 for a brandy and coke plus £7.50 small bottle of cider. Looked for bar prices none at the bar area, asked the same bar man again and he snorted there were menus on the tables with prices. It is a bar not a restaurant so bar prices should be visible at the bar area. Ordered house brandy after ‘borrowing’ a menu from a table next to us, it seems the very miserable and obnoxious bar man charged me the most expensive price despite asking for the house as I was mixing it with cola. Atrium bar was a complete mess never seen a bar like this in 55 years and both staff were sulky and moody, probably overwhelmed by lack of staff as clearly indicate by the complete mess the area was. We sat there for 25 mins and none of the bar staff attempted to clear or clean the tables. Due to the negative energy, complete mess and foul moods of the bar staff in particulate the small bald man we choose to drink in a local pub instead nearby over the following nights where the staff were indeed polite and happy and the bar had clean tables and clear of empty glasses as it should be. More staff are obviously needed at the Atrium bar on a weekend and a refresher course on customer training would not go amiss. For this reason unlikely to rebook again next month when we travel back to the area.
Stow on the Wold, United Kingdom
Positive section of review
Beautiful little apartment with probably the most gorgeous bathroom I’ve ever seen! Perfectly located for Stow with great parking. It’s got everything you need and even the sofa bed was really comfy to sleep on (a rare thing!). Little touches like milk and wine from the owners make it feel very special. Loved it and the hosts were very welcoming too.
Negative section of review
Nothing to dislike at all.
Positive section of review
Well what a little beauty this is; from the warm welcome at the door, to the delightful room and stunning bathroom with both walk in shower and bath. Breakfast was served in style, linen and bone china.
Negative section of review
Couldn’t find fault at all.
Positive section of review
Localisation was awsome. 2 min by walk from airport bus that runs very often. Nice breakfast, and atmosphere. Rooms are nice and design but needs to be more clean
Negative section of review
Visibly old dirt and spots..
Positive section of review
Great breakfast, lovely room and facilities, beautiful surroundings, good restaurant
Negative section of review
Staff shortages meant that the restaurant service was slow, but food was great when it arrived.
Positive section of review
Our hosts were very obliging. The guest annex was spotless and comfortable.
Negative section of review
Nothing
Stow on the Wold, United Kingdom
Positive section of review
On a beautiful country farm surrounded by friendly faces and farm animals
Positive section of review
Really nice host, great location, nice size room. Quiet and peacefull
Negative section of review
Bed was quite lumpy
Positive section of review
Ideal for one night stay while walking the Coast Path
Positive section of review
Location
Negative section of review
Nothing
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