1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Generally they seemed totally disorganised with providing breakfast.Had to chase plates to help selves to hotplate breakfast on second morning - same with teacups , milk and orange juice - at times staff busy between kitchen and meals area and not available to field queries I.e.shortages as above.Actual hotel and other facilities excellent so we're let down by these shortfalls which could be easily addressed.
Negative section of review
As above
Positive section of review
Self check which was very easy once I had read the instructions! Plenty of parking next door which is paid for but a very reasonable overnight rate. Lovely decor, great shower and very comfortable surroundings. Breakfast not included but so many little cafes around the area that this was not a problem in the slightest.
Positive section of review
Positive points: great location, majestic building with grand entrance and staircase. Good contintal breakfast with a selection of cheese, meat, pastries and cereals as well as marmalade and jams.
Negative section of review
Negative points: Room only had a skylight so a view of the sky rather than a normal window. One of the pillows looked grubby. No wifi in the room. No cooked breakfast except for fresh toast. Very low sink in the ensuite which was just above my knees. Me being 6ft3 probably does not help.
Positive section of review
Great stay. Sarah was lovely and welcoming. Made the whole experience really easy for us en route to France, including an early breakfast as we had a very early crossing to catch
Negative section of review
Missing out on what looked like a great cooked breakfast...but entirely our fault for leaving so early!
Positive section of review
Great experience from check in, to comfort of room, to the bar staff and quality of the food. Way above my expectations, will certainly book again.
Negative section of review
Nothing all excellent.
Positive section of review
Self check was very simple. Even managed to check in early. Free WiFi was great as hadn't signal on phone.
Negative section of review
Could have done with more than 4 sachets of coffee. But that is just me.
Positive section of review
Location good, nearby local amenities and train station to city centre close by.
Negative section of review
Cleanliness not good, dirty floor and hairs found in bed linen.
Positive section of review
It was in a good location for our needs and the beds were extremely comfortable
Positive section of review
The lodge was very cosy and clean with all the things we needed.
Positive section of review
Spacious room Attentive staff
Negative section of review
No manned reception desk resulted in quite a long wait to check in
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