1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Very spacious comfortable bungalow. Quiet location but close to the beach and about 20 minute stroll into Sutton on Sea either along the promenade/beach or along the public footpath at the rear of the dunes. Bungalow was equipped and we had a very relaxing stay
Gatehouse of Fleet, United Kingdom
Positive section of review
Reception staff were friendly and helpful. Restaurant staff were helpful and very pleasant to us. Grounds were beautiful. Liked the balcony in room especially as we had great weather. Room was large and spacious.Staff in bar area couldn't have done more for us.
Negative section of review
Room was basically clean but bath had lots of flies and dust in it. Shower curtain was stained and curtains to balcony were stained. Food tasted good, when it came. It was however not overly warm. Restaurant was chaos, each night. We witnessed main courses appearing before starters on numerous occasions. Restaurant manager did try to resolve issues.pool was cold and jacuzzi wasn't working at all.
Positive section of review
The keys were ready for us in the door. The location is amazing. Lovely walks near by. The lodge was just perfect for us and some munch needed time away from the world
Negative section of review
Main bed was too hard
Castle Donington, United Kingdom
Positive section of review
Super comfy bed, spacious room, great lighting, underfloor heating in bathroom appreciated. Did not use facilities so can't comment but pool looked great.
Negative section of review
Extremely rude member of staff checked us in - was taken aback. No welcome/hello, no eye contact, no chat. Sullen and rude
Positive section of review
The place was clean and comfortable. Facilities were good for an overnight stay. Good hot shower.
Positive section of review
I had a great stay. Very comfortable with everything I needed. Good location.
Positive section of review
Convenient location and friendly staff and decent food.
Negative section of review
Woke up by pub receiving delivery at 6am and kitchen extractor fans noisy when trying to sleep
Positive section of review
The characteristics of the rooms
Negative section of review
Squeaky beds, every time you moved they would squeak
Positive section of review
Not a lot! The room was clean
Negative section of review
The Hotel was in quite a rough area. There was no reception and the only staff were a couple of people who we assumed to be cleaners, neither of whom spoke English. Before we arrived at the premises I attempted, on at least three occasions, to get a couple of queries answered, but each time I telephoned I kept being put through to what seemed to be a call centre. They couldn't help us in any way and they weren't able to get through to a receptionist either. We were told that someone would call us back but nobody ever did. When we got to our room it was dark because of the rainy weather and we discovered that none of the lights were working, apart from the bathroom light which worked intermittently. We had to telephone for assistance and again we couldn't contact any receptionist. The two staff members mentioned above did turn up to help, but it took a while to resolve our problem because they couldn't understand what we were telling them. They did eventually replace the bulb in the main ceiling light and provide us with a replacement table lamp, which we couldn't use as a bedside lamp because they were no electrical sockets in that area. Similarly, we had to put the kettle on the floor to use it because of the location of the sockets. Both of the taps on the bathroom sink were loose which made turning them on and off difficult. The hotel advertised "breakfast included", which led us to believe that we would be able to get a cooked breakfast, but what 'breakfast' actually consisted of was the 'free' use of a breakfast area where cereal, bread and hot drinks were provided, however my wife and I couldn't both have cereal together because there was only one bowl available for the whole premises. At £89 per night this 'Hotel' isn't particularly cheap but the facilities are more in line with those of a hostel.
Positive section of review
Fantastic location and charm
Negative section of review
Dusty, very dusty bit stale smelling linen and charity shop towels
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