1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location, very comfy bed! I had just done 7 nights camping around the NC500 and was looking forward to a little luxury.
Negative section of review
The bathroom extractor fan was on constantly and I had to wear ear plugs to sleep. Room was very dusty.
Positive section of review
Friendly welcome; clean room, bed comfortable, good breakfast. Can walk to Portsmouth City centre along the promenade
Positive section of review
Nice location within easy walking distance of the city centre. Comfortable rooms.
Negative section of review
A shower wasn’t working in one of the rooms. A 10am checkout is early by the standards of most accommodation and was enforced strictly.
Positive section of review
The location was excellent. Near to the beach and the town's amenities
Newcastle upon Tyne, United Kingdom
Positive section of review
Good location for quayside dinning and drinking room size was excellent
Negative section of review
Rooms are a bit worn
Positive section of review
Nice and peaceful , comfortable bed
Positive section of review
Breakfast and the bar area staff
Negative section of review
The main reception staff were not so friendly
Positive section of review
Clean and tidy Nice and quiet
Negative section of review
All good
Newcastle upon Tyne, United Kingdom
Positive section of review
The room was very nice
Negative section of review
The dinner was poor value
Positive section of review
Location
Negative section of review
Check in time was supposed to be 3pm. We arrived at 4 pm and had to wait half an hour for the room to be ready. On entering the room the toilet seat was found to be dirty. At check in we booked a table for 6.45pm for dinner and 7.30am for breakfast. At 6.45pm when we went to the restaurant it was closed no lights on no music nobody there. Online the restaurant is supposed to open at 5.30pm. We then went to the (gathering) cafeteria. They informed us we had a booking there. We therefore assumed the restaurant wasn't open that evening and ate in the cafeteria. We were asked more than 6 times to make our order as they wanted to close. On leaving the cafeteria we passed the restaurant which was then open, but we had now eaten. We complained to the reception as to how this could happen and received an inadequate answer. We arrived for breakfast at 7.30am and were informed there were no croissants as the chef had burnt them. Which begs the question why couldn't they do another batch. Everything seemed to be a major effort for the waiter and we felt like we were a nuisance. He seemed to resent doing anything. By 8.15am we had only received a cup of coffee each and 2 slices of toast and had to leave without anything else as we had a ferry to catch.