1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Kingston upon Thames, United Kingdom
Positive section of review
The first sight was better than expected. The house and grounds were beautifully maintained. The reception staff were brilliant and helpful, as were ALL the others we saw or spoke to. We decided to stay an extra night and so we had a different one room on the second night. Both rooms were immaculate and beautifully decorated . Breakfast was well presented and comprehensive in choice. Thank you to all. We will tell all our friends.
Negative section of review
Nothing.
Positive section of review
Surpassed all our expectations. Place was so lovely and cosy. Very clean and really comfy beds. We had everything we needed even down to the huge umbrellas! Great location as the bus stop was just down the road. Would definitely recommend!
Negative section of review
Can’t think of anything negative!
Positive section of review
The apartment is quite big and has 2 bathrooms and 1 toilet which is really necessary for a big group, however, the sofa-bed was really small and non-confortable. The apartment was not very clean.
Negative section of review
Cleanliness and general facilitations.
Positive section of review
The first room we were offered was quite dark, the receptionist quickly relocated us to a much brighter room. All the staff were helpful and knowledgeable.
Negative section of review
Little issues - very loose toilet seat, faulty electric blind remote
Positive section of review
Location was good as it was a short walk from the port. The room was clean with good facilities and the bed was very comfy.
Positive section of review
The property was in a good location , roomy and well catered for
Negative section of review
The heating didn’t work. This was a big issue as we were on a motorcycle. Luckily it was dry and warm. If our gear had got wet this would of been a bigger issue
Positive section of review
Location was convenient for the airport.
Negative section of review
Disappointed to discover that there was no food available to guests in the hotel. Staff suggested going over to the Holiday Inn across the road. Their menu didn't appeal, so after a long flight went to bed hungry. Room was very small and basic with no soul. Bed uncomfortable, so left before 7am.
Positive section of review
Beautiful surroundings
Positive section of review
Bed was comfy
Negative section of review
Lots of markings on the wall and stains in the carpet. The bathroom had a stain on counter as well. I wouldn’t usually be this petty about some stains but I’ve stayed in a lot of Marriott hotels and never been unhappy with the cleanliness before this one. I’m also a member and they couldn’t give me my points because I booked through booking.com. Kinda seems ridiculous. Also the tv didn’t have any streaming services and when I tried to connect my phone it didn’t work
Positive section of review
Cleanliness