1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Tea, coffee and biscuits replenished every day with additional welcome items Breakfast excellent choice from menu, especially Pork sausages and Poached eggs. Room and en-suite. Room clean and tidy, bed comfortable, en-suite and shower clean and tidy. Rooms were serviced every day. Well done
Negative section of review
Could not find any fault
Positive section of review
Everything - attentive caring staff. Spa pool and gym facilities. Great dining area and choice of breakfast buffet. Great ambience Central location, well appointed room.
Negative section of review
Lack of intervention by staff of a couple in the bar Acting inappropriately and spilling several drinks on the floor on Friday 17th May around 21:00. The couple did not appear to be staying at the hotel and were literally ‘off the street’ they did not present as how one would expect clientele of the Radisson to behave. In my view they should have been asked to leave…
Brighton & Hove, United Kingdom
Positive section of review
Great location, very comfortable bed and nice room. Host was very friendly, welcoming and good at communicating. Would definitely stay here again.
Positive section of review
On arrival I thought that the property was overall clean and looked like it has had a refurb fairly recently. Good location.
Negative section of review
I booked a two night stay here and ultimately was only able to stay for one night, as I was having such a horrendous time. The walls of this property are paper thin, and you can hear every single noise from neighbouring rooms if you are trying to sleep, watch TV, it’s impossible really. Next to me was an extremely drunk, aggressive guy who was playing loud music, swearing, calling someone a ‘sl*g’, slamming doors, people in and out of his room all night, smoking etc. After listening to this going on for several hours in the end I tried to contact the hotel management as it was getting on for midnight by this time and it had ruined my entire day and evening. I was also feeling quite unsafe as a female travelling alone. There is no management on site as it is all PIN code entry, I didn’t get a reply until about an hour later when the guy must have eventually passed out. They said they would send someone round, but by that time he seemed to have fallen asleep anyway. The next day this continued on. I requested to swap to another room, away from this person, or I would need to leave and ask for a refund for the second night. They said they would speak to the man, but nothing happened and I ended up leaving. Hotel management ignored my requests to move room or to refund the second night, and in the end when I suggested I may have to try to resolve through my card issuer they sent me an extremely rude and unprofessional reply. Overall they acted as if I was the one causing the problem, which absolutely was not the case. Customer service was zero. I do not recommend staying here, especially as a solo female traveller, unless you are happy to have your entire stay ruined by aggressive drunkards and hear every single sound from neighbouring rooms.
Positive section of review
Warm welcome, friendly owners, who seemed to think of everything. A very comfortable stay, with excellent breakfast.
Negative section of review
There was nothing we didn't like.
Positive section of review
The setting near the Wrekin is lovely and it was great that on this occasion the hotel was not full of a coach party
Negative section of review
The lift wasn't working and access tyo the room through fire doors was cumbersome. Dinner in the bar was ok but overpriced for what it was. I have stayed in the past when the food has been better.
Positive section of review
It is close to the city centre - clean and tidy inside when we arrived. Comfortable beds.
Negative section of review
More kitchen equipment, especially knives and cooking pans - woefully short for a house that sleeps multiple people. The Wi-Fi code was wrong on the information sheet but that was soon sorted when I messaged. The front garden needs tidying up - weeds and cigarette butts are not a good welcome look!
Positive section of review
Just a two night stopover, to visit friends.
Negative section of review
Bit out of the way but acceptable.
Positive section of review
Great, clean and had everything
Positive section of review
Friendly staff and very clean