1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Absolutely everything! What a fabulous hotel the rooms are beautifully appointed with every last detail thought of! So comfortable and tastefully decorated with quality finishes. The staff were wonderful and helpful, the breakfast was outstanding set us up for the day. An easy walk to Hanger Lane tube and into London would definitely recommend this gorgeous hotel 💕
Negative section of review
There is nothing to not like!!
Positive section of review
The townhouse was a modern conversion with loads of character,amenity and comfort . The four sizeable bedrooms set over two floors were nicely furnished and decorated and the kitchen/ dining room was well equipped . The property was located in the centre of Hay and shops, pubs and attractions were on the doorstep. Everything was a described .
Negative section of review
Nothing
Positive section of review
The room was upgraded from what I paid for, which was fantastic. The staff were excellent, helpful and kind, nothing was a problem for them. Great complimentary free cooked buffet breakfast. Large comfortable beds and large tv. Just great! 👍😊
Negative section of review
Nothing
Positive section of review
A lovely comfy little flat with everything needed for a small family. Quiet neighbourhood and within walking distance of town centre with lots of shops, public transport and train station to Central London.
Newcastle upon Tyne, United Kingdom
Positive section of review
Time with friends the quayside the walks the University workers learning really well peaceful relaxing atmosphere around the hotel sound proof close to central shops
Negative section of review
Bath not cleaned properly in ashamed to explain the discomfort I got from this disgusting matter I appreciate the cleaners making an effort to fix the problem again failure to get it fixed made me feel so worse in and out of me put me off living or staying in hotel
Positive section of review
The location was good food, and breakfast and the staff were very friendly. Parking lots of space.
Negative section of review
This needs updating the room not up to standard for 4 star . Poor lighting in the room . Light out in the bathroom . The bathroom was not very clean, and the shower kept running hot and cold. We booked food in the restaurant and service was poor it took over 30 minutes before any came to attend to us and then we had asked about a drink and he had to go away ask what this was and after we had main course he came and took our plates away and did not ask with we wanted any dessert or coffee. We tried to get his attention, but we ended up just getting bills and not having dessert.
Positive section of review
We were upgraded to Executive Club on checking in, which came with complimentary breakfast.
Negative section of review
The Executive Club which we'd been told would close at 11pm, in fact promptly closed at 7pm. This being an airport hotel, we had expected a complimentary airport shuttle, and were surprised when we had to pay.
Positive section of review
Really well presented. Comfortable and warm.
Negative section of review
Not enough towels provided
Positive section of review
Great location Easy to access
Negative section of review
Nothing
Positive section of review
Excellent