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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The room was basic but adequate, the location is very close to the airport and can be reached quickly by bus. They have a good transfer service, there is a nice restaurant on site, there is staff there to help at all times. The bathroom was clean with plenty of hot water for showers. The bedroom itself was tidy and clean with plenty of natural light. The cost of the drive from and to the airport was very reasonable. The bed was comfortable and the room temperature was pleasant.
Negative section of review
The walls and floors are thin so I could hear every sound in the building, the bed and sheets had some old stains on them that were a bit concerning but I just chose to trust that they were clean as everything seemed to be in good condition otherwise.
Positive section of review
Just Room only, no Breakfast. Staff were amazing and were very helpful. 9/10 Very close to shops and restaurants no food in hotel. 8/ Clean sheets and pillows. 10/10 Parking is great as its out the front of the building 5/10
Negative section of review
Room Dirty, Hoovered around walkable areas leaving the edges of the room dirty. Shower dirty and around the base in and outside cleanliness very poor, but at least the toilet was clean.3/10 Dirty walls and damaged furniture, rooms need clearing by real cleaners not just a quick once over 1/10 Garden looked terrible and overgrown, totally not what the pictures show, unusable garden extremely misleading photos on website, I wouldn't let anybody sit in the garden let alone look at it, Avoid. Overall 1/10 for garden 0/10 for overall open space outside
Positive section of review
A beautiful private location. Very clean and great facilities. Pool and sauna and steam room. All great. Bar food delicious and all in lovely grounds that are well cared for. Great location with lots to visit in the area.
Negative section of review
I'm a bit disappointed that the gin distillery was closed although stated that it was open on Wednesdays . And the hot tub in the leisure centre was faulty and not working Would be difficult if you did not have a car. However, I was expecting this and would expect anyone would know that the car was required to visit this area.
Positive section of review
Fantastic location and the lady who owned it was so welcoming, friendly & funny! It was lovely and clean, not noisy at all, comfortable. Breakfast was wonderful. Will definitely return when in area.
Negative section of review
Only thing I can think of is when I showered in the evening not much water came out the shower so took a long time to rinse hair. It was ok for my friend tho next morning
Positive section of review
The property is clean, modern and extremely comfortable in the centre of the city. The staff were extremely helpful and very accommodating during the stay
Positive section of review
So spacious, very modern & stylish decor, comfy bed, great free-standing bath, friendly staff, great location
Negative section of review
They said our room, The Discovery Suite, was brand new (3 weeks) so that was the reason that things weren’t working properly. Every other room in the hotel had a smart TV with Netflix, casting abilities etc but this wasn’t working only freeview. The shower was also not working.
Newcastle upon Tyne, United Kingdom
Positive section of review
The room was very spacious and clean, the bed was comfy and it was very quiet to say it’s in the centre.
Negative section of review
There’s nothing I didn’t like, would 100% stay here again.
Positive section of review
Lovely location, excellent last minute find, great value, great hosts, lovely little place, comfy bed.
Negative section of review
Took me a little while to find it on arrival, a few deck repairs needed, drop down table almost got my fingers!
Positive section of review
Good value for money
Negative section of review
Basic
Positive section of review
Nothing really
Negative section of review
Where do I start??!! Room TINY. Granted the measurements were on booking.com but the layout was ridiculous The noise!!!! Not from the street. The hotel!!! 1st up - the floorboards! Ok it’s an old building but you couldn’t even tiptoe!!! I felt so bad for whoever was below us! 2nd - the door to the bathroom. Even noisier than the floorboards! Im up & down to the toilet all night so I almost wanted to wet the bed rather than disturb others! 3rdly - The room next door! Being on the top floor there was only 1 bedroom next to us. Every floorboard, every drawer, every door PLUS every single word the couple next door said!!! If it wasn’t so hard to sleep anyway I reckon their conversation could have put to sleep my ADHD kid on skittles!!! 4thly - Because of the obvious lack of soundproofing my partner & I found ourselves tiptoeing about & whispering to each other all night - & I don’t mean sweet nothings! No chance of that or anything else when even the quietest of my moans would warrant a 999 call! The receptionist…. Very young, very pretty, very nice, very sweet, however when we complained about how awful our stay was she just had a little giggle. No apology, no explanation, no solution 🤷🏼♀️ To be honest, I would have expected, & would even have put up with this room for one night IF it had been priced to reflect this but for the pounds paid & compared to other similarly priced rooms the price was waaaaaay over the top!