1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location, friendly staff, good breakfast. Room was comfortable and had a great kitchenette in it. We have a beautiful welcome card, chocolates, and wine as a welcome gift.
Negative section of review
The route back from the Olympic stadium was unexpectedly difficult because of barriers blocking access to the hotel - we were told “turn left at the bridge”… there’s two bridges, and the instructions should’ve been “turn left, walk all the way around the complex, and re-enter through Westfield”.
Positive section of review
Location is good, near to the York Minster. The car can park in front of the property, very easy to move the luggage. The owner is helpful, and reply the message very quickly.
Negative section of review
The property had some privacy issues. The gaps in the fence on the side of the house were quite wide, allowing passersby to see inside. We had to keep the curtains closed to maintain our privacy. This aspect definitely needs improvement.
Positive section of review
Literally nothing about this was good. Staff were rude and so unhelpful both in person and over the phone. The hotel was disgustingly dirty.
Negative section of review
i didn’t like absolutely anything about this hotel. Towels and bedding were dirty. Floors, walls everything and anything in that building was filthy.
Positive section of review
We loved the peace and tranquility; The complementary trip to town on the boat; The walk by the canal into Bath; The location and gardens
Negative section of review
Nothing
Positive section of review
Really lovely place to stay. Well thought out with everything you could need. Lovely decoration. Bed and sofa bed really comfy.
Positive section of review
Stuart is an excellent host and was particularly helpful in describing places to visit, restaurants and coffee shops.
Positive section of review
The staff were very friendly and kind
Negative section of review
The hotel foyer smells lovely but the rest of the hotel smelled old and musty, we couldn’t open the balcony door or windows which resulted in the room being so warm that I couldn’t sleep. Also the shower knobs had no caps. The pictures on bookng.com might show the hotel to be a bit nicer than it is. Having said this the staff could not have been nicer to us.
Positive section of review
The breakfast and parking was good.
Negative section of review
Unfortunately, it wasn't the experience I expected 😕 in room dining waiting time was terrible, double charged my card and have left with 4 pending transactions.
Positive section of review
I was welvome. Thanks to Danny
Negative section of review
Everything
Positive section of review
Views..peaceful...
Negative section of review
Peacock.woke me..lol