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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We had to change rooms as the tv and internet was not working, this was done very quickly and we had a beautiful room with an amazing view, the room we had was a beautiful view with patio doors looking over the lake, the changed room was more spacious with a enormous window a fab views. so no problem with it.
Negative section of review
nothing
Moretonhampstead, United Kingdom
Positive section of review
The property is immaculate, well-equipped, comfortable and beautiful, the hosts extraordinarily kind and welcoming and the setting utterly lovely. If there were more stars than 10 available, they'd still score them all.
Negative section of review
It could not have been better.
Positive section of review
Great room for a solo traveller on a training course for a few days at the local university. Filling breakfast served with a smile, and very helpful lovely hosts. Would recommend!
Negative section of review
N/a, was perfect for my needs
Positive section of review
Very good breakfast A bit of a wait to be given a table But excellent choice when seated. Made our stay even better
Negative section of review
Reception staff were dreadful Apparently our booking through booking.com (and all paid up front before arrival as seen in my account!) did not align with the hotel system. I was made to feel very ‘wrong’ until I produced the email from Strand Palace welcoming me with correct details. But still the reception staff told me ‘ I was wrong’. I felt like a ‘criminal’ and was deeply upset. Wrong rooms were given to family who arrived at different times. We were invited to Buckingham Palace for presentation of an award and tea with Prince Edward which we had been obviously very excited and proud about. Unfortunately my daughter left her phone in her room but her key card ( which she had been given by the hotel) was the wrong room card. She was unable to get into her room. She is 23 and her phone is part of her life also with a camera. She was unable to get this. She does now not have photos of her special event due to The Strand Palace Hotel reception who would not give her a key. She was tearful and upset…….. I was very very disappointed for her. I too was upset…… To say I am furious with the hotel …. On return from the event we again had Reception room key issues! Still the hotel system was wrong. We were told to contact Booking.com and we did who were more than helpful and liaised with Strand Palace who after that were pleasant to my daughter I was too tearful to speak to Reception after that. Would I return to Strand Palace Hotel again. Well I would like to but their reception staff have left a very unpleasant mark on me. I have stayed before and live everything about it. The rooms are a bit of a walk and I have just recovered from knee replacement surgery so I found having to keep going back to reception when our issued keys didn’t work also very annoying. If the hotel is affiliated with booking.com why do the systems not align. I am also a hotel member but when I contacted you direct the ‘only few rooms available for our dates’ were £131.00 more.
Positive section of review
Central location easy to park. Upgraded to better room at no extra cost. Very amenable host.
Negative section of review
Nothing
Positive section of review
The hotel was fresh and clean with a welcoming environment and was great value for money
Negative section of review
Nothing it was all good for the price
Positive section of review
Everything , it is a beautiful place and scenery lovely food and lovely staff
Negative section of review
Nothing At all
Positive section of review
Proximity to work Comfortable bed
Positive section of review
Excellent location
Negative section of review
N/A
Positive section of review
Location
Negative section of review
Problem with drains during our stay. Could not enter/ exit building due to pipes being taken through street entrance to basement. Lack of cutlery, crockery, pots & pans. Toilet, once flushed, continued to run throughout our stay.