1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We were blown away by how amazing the property was and how helpful the host was. The facilities were second to non. We were provided with more than enough of everything. Towels, extra throws, enough toilet paper and hot drink facilities. The instructions on how to get in and how to work things were clear and helpful and comfort was clearly thought about. For example, we were provided with hand-wash, shower gel,.washing up liquid and even fans incase they were needed. We visit London to see family who can't always accommodate us. This property will be our go to when we visit for sure.
Negative section of review
I was all amazing!
Positive section of review
The staff were very friendly and efficient. We were upgraded to a bigger room which was a nice surprise. The food at dinner was very good. We were treated to a special dessert and two glasses of sparkling wine to celebrate our wedding anniversary, which was a lovely gesture. Breakfast was also good. We had a lovely one night stay.
Royal Tunbridge Wells, United Kingdom
Positive section of review
We went for my wife's special birthday and they arranged a lovely bouquet for me and gave us an upgrade to a beautiful suite. Had a nice evening meal and a great breakfast.
Negative section of review
Nothing
Positive section of review
Good size bathroom Comfy bed All staff were welcoming and friendly Breakfast was lovely
Negative section of review
Nothing
Positive section of review
Lovely room with sea view. Excellent customer service, and good food.
Negative section of review
We had difficulties parking.
Positive section of review
It was a great breakfast And the rooms had catch up tv
Negative section of review
Nothing
Positive section of review
Location, staff, general environment/comfort, food.
Negative section of review
Would have liked a better room window view.
Positive section of review
Quirky and very friendly helpful staff.
Negative section of review
The bath didn’t work and the showerhead needs replacing.
Positive section of review
Location - and helpful staff
Positive section of review
Breakfast was excellent.
Negative section of review
Nothing