1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location and room size, stayed a few times before and always had a good room maybe this was a one off but it’s certainly made me think twice about booking again as it was starting to become my regular as I come to bath every 6 weeks
Negative section of review
The fact we didn’t have a window that opened, it was really warm and air con didn’t work very well
Positive section of review
The property is so central to everything, you just step out side your door and your In Leicester Square within 1 min walk. Fantastic location! The property was Clean, comfortable. We loved it and will definitely be booking here!
Negative section of review
Only a few bits we could fault. The bedding for the sofa bed needs a little tlc and no iron board. Their was an iron and a little board in wardrobe that wasn’t adequate. We just used the bed to iron on which we didn’t mind as the price, location, and the apartment we could not fault!
Positive section of review
Room was nicely decorated. Comfortable beds - 2 double beds for a twin room - American style. Appreciated the bath robes and slippers. Convenient restaurant and bar and ice cubes available to take away.
Negative section of review
A small fridge/chiller would be a good addition to the rooms.
Positive section of review
Lovely place, nice relax, fantastic, view's was beautiful, all no problems. Thank you staff, very friendly, I will come back again
Positive section of review
Friendly staff, very comfortable beds, spacious room , lovely toiletries,
Negative section of review
Breakfast was a little bit of a letdown. Had to wait for eggs, no mushrooms and toast had to go through several times or you ended up with warm bread
Positive section of review
The property was very pleasant just some doors not shutting (bedroom 1)
Negative section of review
The hot tub was not cleaned water was murky I rang several times to make sure it would be clean because of some reviews that mentioned dirty hot tub I was assured that the tub was emptied after each guest so would be cleaned and refilled and heated with fresh chemicals ready for the next guests On the day of arrival I again called booking.com to confirm that it will be clean and ready When we arrived the young lady was vacuuming the tub to get to of detritus that was resting in the seating wells the water was cloudy she did say she could empty the tub clean it and refill it if I wanted but it could take up to 24 hours to heat up I declined he offer as we were only there for 2 nights which meant we would not be able to use it until Saturday night so just one evening of use as we had to vacate by 10 am on Sunday so obviously unhappy about that as we only chose this property because of hot tub The electric ceramic job had a crack right across the width of it which I pointed out to the hot tub lady
Positive section of review
Staff was helpful. Coffee and biscuits were great in the morning
Positive section of review
Location was good, close to food shops and train stations.
Negative section of review
Front deck receptionist was rude and unfriendly. Fridge was dirty, pot was dirty. Nothing to wash up the dishes.
Positive section of review
The Location was very central
Negative section of review
Checked out at 10:40am. but asked if I could leave my trolly bag in a storage place as I had a meeting in Birmingham City Centre before my flight. Sadly, this could not be accommodated.
Weston-super-Mare, United Kingdom
Positive section of review
The shower and the bed
Negative section of review
How small the TV was