1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Breakfast was good, sad that the chef didn’t bake the bread for breakfast where the dinner bread was outstanding Dinner was overpriced I had 3 small pieces of asparagus for starters and was charged £12. My lamb was raw and had to go back to be cooked. The room was very nice no problems.
Negative section of review
Dinner, the bad service very slap dash considering we were paying a very full price for the food £12 starter, £30 main course.
Positive section of review
Really relaxing setting with everything you need. Such a well thought out place with luxury extras. Really private too and check in was a breeze
Negative section of review
Nothing
Positive section of review
Very good Location, the place was lovely & clean and all the amenities we needed, stunning views of the mountains.
Negative section of review
The Wi-Fi was a bit hit and miss in our room, but not something I was bothered about.
Newcastle upon Tyne, United Kingdom
Positive section of review
Good location. Pleasant and efficient reception staff.
Negative section of review
Bad odours from the bathroom. Noises emanating from the air conditioning even though it was turned off.
Positive section of review
Very little iClose to train station .. Linens clean
Negative section of review
Barely .Minimum facilities No Lift room two flights up No night staff and given key to an entry and exit .. Filthy carpet in the entry Over priced Uncomfortable
Positive section of review
Not at all like it looks on the photos
Negative section of review
It wasn't clean
Positive section of review
The staff are friendly and welcoming
Negative section of review
Rooms a little neglected, curtains didn't close fully resulting in being woken early Room door required to be slammed or pulled hard to close. Lack of power points in the room (nothing near the bed) Purchased bed and breakfast, there was no cooked breakfast available and has not been for some time now The continental option was disappointing, the toaster - put bread through 3 times and all I received for warm bread. Coffee machine overfilled my cup despite me cancelling the cycle. Ended up leaving 1 day early and checking into a different hotel at further expense to myself
Positive section of review
Lovely big house with nice room
Negative section of review
Mattress on bed not very comfortable (room 7)
Positive section of review
Staff were excellent
Positive section of review
all was fine
Negative section of review
all was perfect