1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Did not like anything at all, was shocking, we were made to feel as though we were intruding in the staff's home, as though we were an inconvenience to them whilst making expected requests such as ordering a meal or simply wishing staff a good morning which they are not capable of doing, not only that, they look away! We stayed away from the hotel the following day only returning at night when ready to go to bed. Realised we cannot spend five days this way, just the first day itself was horrible enough to make us stay away from the hotel the entire day the next day.
Negative section of review
Self check in? No welcome and staff gladly sit behind the desk using their mobile phones not wanting to help nor do they want to be pleasant, they are simply their waiting for their pay check. After over thirty years of travelling, this is the only hotel that I have come across which is awful from the moment you arrive. The town centre is around ten minutes away, better to stay there, avoid this rude hotel. I had to be away for two days during our stay at the hotel, my mother needed rest but avoided the Dragonfly hotel due to the horrible manner of the staff. Staying out all day, only returning to the hotel at bedtime, my mother and I were exhausted by this horrible experience after just two days. One month prior to staying at Dragonfly Hotel, we had enjoyed a lovely stay at The Dukes Head Hotel and requested for the remainder of our stay to be transferred to The Dukes Head Hotel. Surya agreed to this transfer but only at a cost would they provide this customer service which in my opinion should not have been charged. I agreed to pay extra just so that my mother can have somewhere pleasant to rest. The Dukes Head Hotel is also not as pleasant as it initially seemed. Ian the bar man and Andy the chef refused to provide dinner plates for us to use in our bedroom. I had sprained my ankle and was in pain, my mother and I both were incredibly exhausted by the horrible experiences at Dragonfly Hotel and lack of rest (five uncomfortable experiences within eighteen hours) and desperately needed to rest. We bought food from elsewhere and prepared to enjoy a quiet dinner in the bedroom only to find that dinner plates are no longer provided for guests to borrow. We had already paid an additional £59.40 for the transfer of our stay and then had to pay another £42.00 for dinner outside despite already having food ready to eat in our bedroom, we just needed plates. Surya Customer Service department is only there to take more money.
Positive section of review
The location was great. The apartment was spacious, had every thing you need except proper air conditioning. The hosts were very welcoming and friendly. Communication was very easy. The roof top was the star for this apartment, yes not that great view, but was very spacious. Over all if you are going for a short period and looking for a prime location this is the apartment to go to, just a few steps behind the W hotel.
Negative section of review
The noise will never stop, so keep this in mind. Also as the location is in the middle of a restaurants area, the smell of the food was very strong. stairs were small, and might be difficult for some. The apartment was so hot, and would not recommend it in the summer. Yes you have to collect the keys from a different location also keep this in mind, but was not a hassle for us. would definitely stay again here in winter.
Positive section of review
We loved the fact that the property wasright beside theRiver Erne with lovely views of the river and a "bridge". The owners were extra helpful and gave us all sorts of local advice.
Negative section of review
All excellent, nothing we did not like
Positive section of review
The host was so welcoming and friendly l, the facilities where top notch
Negative section of review
Nothing
Positive section of review
Did what it was there for, a comfortable over night stop.
Negative section of review
Parking wasn’t great outside the property - the allocated spaces were for bungalows surround the motel.
Positive section of review
Location location location, and value for money
Negative section of review
Nothing to dislike
Positive section of review
The location and the staff
Negative section of review
It was unclean and the previous occupants of my room left a strong smell behind but the staff didn’t know what to do about removing it. It was cold but I was told there was no heating at this time of the year. The lack of double glazing in the window meant that the drunk and homeless people right outside the hotel deprived hotel guests of sleep and I had two sleepless nights because of this. Also the noise from the outside especially the buses was unbearable and a double glazing would have prevented this.
Positive section of review
Clean and comfortable.
Negative section of review
There was a delay in requesting/processing security deposit. However this was completed in time for check in, so no issues in accessing property.
Positive section of review
The stunning location
Negative section of review
No public internal areas for you to eat that allows dogs to be with you,
Positive section of review
The room was clean and airy. Very modern looking with all the facilities you need. The food was really good and the staff was very helpful.
Negative section of review
Probably, location a bit remote if I was staying longer than one night. But to be honest, it didn't really bother me.
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