1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
What did we like?.....Graham!! A brilliant host and chef. All you could ask for in a hotelier. The breakfast choice was amazing, with local produce always being promoted. Evening meals served to an excellent standard. Thoroughly enjoyed the specials menu, and the curry was a great hit with the husband. We were made to feel so welcome in such a wonderful and unique area of Scotland. Great walks from the hotel door. Graham is the heart and soul of Ben View Phoenix Hotel. ❤️
Positive section of review
Bed was amazing. Location was amazing and the food was amazing. Also majority of staff were amazing too.
Negative section of review
Carpet in room was covered in stains. Duvet cover had yellow stains on it. The cups in the room.had been used. Room was full of noises during the night and also the phone started playing up during the night and was flashing which kept causing the room to light up. Also the salt pot for the room service had no salt in it whatsoever. Plus the prices for the mini bar were ridiculous and didn't make any sense whatsoever.
Positive section of review
Was a good location and the dinner we had was very good!
Negative section of review
The room wasn’t clean at all, shaved hair around the bath, dirty carpet and someone’s clothing left in the room! I believe it must have been live in accommodation or something before we got there. Even after this we where moved to a smaller room and still paid the same price which is disappointing!
Positive section of review
Staff super friendly, made stay v enjoyable ....
Negative section of review
Nothing
Newcastle upon Tyne, United Kingdom
Positive section of review
So lovely and central. Staff super friendly.
Positive section of review
Clean room Tea and coffee provided Quiet
Negative section of review
Couldn't open the blinds Bed was way too soft
Positive section of review
Nicely priced great location
Negative section of review
Very small bathroom but it all works
Positive section of review
Quiet and easy to get to.
Positive section of review
Cleanliness and location
Negative section of review
10am checkout time is strange